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Terms of Service

Last Updated: November 2, 2025

These Terms of Service (“Terms”) form a legal agreement between you (“you,” “your,” or “User”) and Galaxy Card Shop LLC, a South Carolina limited liability company doing business as GalaxyGrails.io (“GalaxyGrails.io,” “we,” “our,” or “us”).

By accessing or using the GalaxyGrails.io website, platform, mobile applications, or services (collectively, the “Platform”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Platform.

1. Overview of the Platform​

GalaxyGrails.io is a digital collectibles platform offering live, interactive Pokémon card pack-opening events linked to real graded cards authenticated by PSA, CGC, or BGS.

When you purchase a pack, a real graded card corresponding to that pack is revealed live and allocated to your account. Cards remain securely stored in our custodial PSA Vault account until you request shipment or choose to sell them back through our Buyback Program.

Key points:

  • All payments and withdrawals are processed through Stripe in U.S. dollars only.
  • The Platform is intended for collectors aged 18 or older residing in the United States.

2. Eligibility and Account​

To use GalaxyGrails.io, you must:

  • Be at least 18 years old and a U.S. resident;
  • Create an account with accurate and verifiable information;
  • Maintain the confidentiality of your login credentials;
  • Not share or transfer your account to another person; and
  • Comply with all applicable laws and these Terms.

We may require identity verification (e.g., through Stripe) for fraud prevention or withdrawal purposes. You must notify us immediately at [email protected] if you suspect unauthorized access to your account.

3. Live Pack Events​

Each live event includes a fixed number of packs (usually 50–100), each linked to a real graded Pokémon card.

As lower-value cards are revealed, remaining packs become “primed,” meaning the odds of pulling higher-value chase cards improve. Events automatically end when remaining expected value (EV) falls below the pack price.

New events are automatically generated when inventory allows.

All pack purchases are final once revealed.

By participating in live pack events, you understand and agree that your username, pulls, and related event activity may be displayed publicly in live streams, event replays, event history pages, and fairness tools (including public fairness reports and APIs) available on GalaxyGrails.io.

4. Cards and Authenticity​

All cards on GalaxyGrails.io are:

  • Professionally graded and authenticated by PSA, CGC, or BGS;
  • Stored under GalaxyGrails.io’s custodial account in the PSA Vault; and
  • Covered by PSA’s vault insurance policies.

We do not grade cards ourselves and make no guarantees regarding third-party grading accuracy.

5. Buyback Program​

After your card is revealed, you may opt to sell it back instantly through the Buyback Program.

  • Buyback offers are typically a % of current market value, determined using reputable data sources such as CardLadder.
  • Buyback values are estimates and may fluctuate based on market activity.
  • Once accepted, buybacks are final, and funds are instantly credited to your wallet.

6. Wallet, Payments, and Withdrawals​

All financial transactions on GalaxyGrails.io are handled through Stripe, a licensed payment processor.

Wallet Features​

Your on-platform wallet (“Wallet”) allows you to:

  • Deposit funds via Stripe;
  • Use credits to buy packs;
  • Receive instant buyback proceeds; and
  • Withdraw funds to your Stripe-connected account.

Deposit Hold Policy​

As a security measure, new deposits are subject to a 7-day hold before being eligible for withdrawal.

Taxes​

  • No sales tax is collected for cards stored in the PSA Vault (Delaware).
  • Sales tax (if applicable) is calculated only at time of shipment based on your destination address.
  • You are responsible for any personal income or use tax obligations.

Fees​

We may charge reasonable processing or shipping fees, which are disclosed at checkout. Stripe’s processing fees apply to all transactions.

7. Storage and Shipping​

Cards are stored in the PSA Vault under GalaxyGrails.io’s custodial account.
When you request shipment:

  • PSA fulfills the shipping directly to your verified address.
  • GalaxyGrails.io does not provide shipping updates; PSA handles fulfillment.
  • You assume risk upon confirmed delivery.

Shipping fees vary by destination and carrier.

8. Promotions and Giveaways​

Occasionally, GalaxyGrails.io may host promotions or sweepstakes.

  • Each event will include official rules and, where required, an Alternate Method of Entry (AMOE).
  • No purchase is necessary to enter where prohibited by law.

9. Acceptable Use Policy​

You may not:

  • Use bots, automation, or scripts to purchase packs or influence odds;
  • Engage in fraud, chargeback abuse, or money laundering;
  • Manipulate event fairness, tax obligations, or pricing;
  • Interfere with or reverse-engineer the Platform;
  • Harass other users or post unlawful content; or
  • Create multiple accounts to evade limits or bans.

Violations may result in account suspension or termination.

10. Intellectual Property​

All site content, software, logos, and media belong to Galaxy Card Shop LLC or its licensors.
You receive a limited, non-transferable license to access and use the Platform solely for its intended purpose.

You may not copy, modify, distribute, or exploit GalaxyGrails.io content without prior written permission.

11. Third-Party Services​

We rely on:

  • Stripe for payment processing and identity verification; and
  • PSA Vault for card storage and fulfillment.

Their performance, policies, and availability are beyond our control. Use of their services is governed by their own terms and privacy policies.

12. User Content and Feedback​

If you post messages or participate in live chat, you grant GalaxyGrails.io a non-exclusive, royalty-free license to display and moderate that content in connection with the Platform.
You are solely responsible for your posts. Offensive or infringing content may be removed at our discretion.

If you believe content on GalaxyGrails.io infringes your copyright, send a notice to:

DMCA Agent
Email: [email protected]
Address: Galaxy Card Shop LLC, 2 Benton Road Unit G-124, Travelers Rest, SC 29690, USA

Your notice must comply with the Digital Millennium Copyright Act (17 U.S.C. §512(c)(3)) requirements.

14. Disclaimers​

The Platform and all content are provided “as is” and “as available.”

We make no warranties—express or implied—regarding accuracy, uninterrupted access, market value, or that any pack will yield profit.
Participation is for collecting and entertainment, not investment or gambling.

15. Limitation of Liability​

To the maximum extent permitted by law, Galaxy Card Shop LLC and its affiliates are not liable for:

  • Any indirect, incidental, special, or consequential damages;
  • Lost profits, data, or goodwill; or
  • Claims exceeding the greater of $100 USD or the amount paid for the transaction in question.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply.

16. Indemnification​

You agree to indemnify and hold harmless Galaxy Card Shop LLC, its affiliates, and staff from claims, losses, or expenses (including attorney fees) arising from your:

  • Use or misuse of the Platform;
  • Violation of these Terms; or
  • Infringement of third-party rights.

17. Arbitration and Dispute Resolution​

Most concerns can be resolved by contacting [email protected].

If unresolved, disputes will be handled by binding arbitration under JAMS Streamlined Rules.

  • Venue: South Carolina
  • Law: South Carolina
  • No class actions or jury trials permitted.
  • You may opt out within 30 days of accepting these Terms by emailing [email protected] with “Opt-Out of Arbitration” in the subject.

18. Force Majeure​

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, labor disputes, government actions, or third-party service failures.

19. Termination​

We may suspend or terminate your account at any time, for any reason, including suspected fraud, legal compliance, or policy violations.

Upon termination, your right to use the Platform ceases immediately, though you may still withdraw eligible wallet funds.

20. Miscellaneous​

  • Entire Agreement: These Terms and our Privacy Policy form the full agreement between you and GalaxyGrails.io.
  • No Waiver: Failure to enforce a provision is not a waiver.
  • Severability: Invalid provisions do not affect the rest of the Terms.
  • Assignment: You may not assign rights; we may assign freely.
  • Electronic Notices: You consent to receive all notices electronically via email or the Platform.

21. Contact Information​

Support: [email protected]
Legal: [email protected]
Mail: Galaxy Card Shop LLC, 2 Benton Road Unit G-124, Travelers Rest, SC 29690, USA

22. Affiliation Disclaimer​

GalaxyGrails.io is operated by Galaxy Card Shop LLC and is not affiliated with, sponsored by, or endorsed by Professional Sports Authenticator (PSA), Certified Guaranty Company (CGC), or Beckett Grading Services (BGS).
Storage and fulfillment are facilitated through PSA’s vaulting service in Delaware.

23. Affiliate Program​

GalaxyGrails.io may offer an affiliate or referral program that allows eligible users (“Affiliates”) to earn commissions or other rewards for referring new users or transactions to the Platform. Participation in any affiliate program is optional and subject to these Terms and any additional affiliate-specific terms, policies, or guidelines we publish (collectively, the “Affiliate Terms”).

To participate as an Affiliate, you must be at least 18 years old, comply with all applicable laws (including advertising, consumer protection, and tax laws), and follow all Affiliate Terms we provide. Affiliates are independent contractors, not employees, partners, or agents of GalaxyGrails.io, and may not represent that they are authorized to bind GalaxyGrails.io in any way.

You agree that any promotional content, posts, or reviews you share in connection with the affiliate program will be truthful, not misleading, and will include any legally required disclosures of your relationship with GalaxyGrails.io (for example, clear statements that you may receive commissions from qualifying purchases), in accordance with the FTC Endorsement Guides and similar regulations.

We reserve the right, in our sole discretion, to approve, deny, or terminate your participation as an Affiliate; to withhold or cancel commissions we reasonably believe are associated with fraud, abuse, policy violations, or chargebacks; and to modify or discontinue the affiliate program at any time, with or without notice.