Terms of Service

Last Updated: October 17, 2026
Effective: October 17, 2026

These Terms of Service (“Terms”) form a legal agreement between you (“you,” “your,” or “User”) and GalaxyGrails.io LLC, a Delaware limited liability company (“GalaxyGrails.io,” “we,” “our,” or “us”).

By accessing or using the GalaxyGrails.io website, platform, mobile applications, or services (collectively, the “Platform”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Platform.

PLEASE BE ADVISED that these Terms contain provisions that govern how Claims you and we have against each other are resolved. Section 20 (Arbitration and Dispute Resolution) contains: (i) a binding individual-arbitration agreement before the American Arbitration Association (AAA); (ii) a 60-day informal pre-suit Notice of Dispute requirement; (iii) a class action waiver; and (iv) a jury trial waiver. You may opt out of the arbitration agreement within 30 days by emailing [email protected] as described in Section 20.

1. Definitions

For purposes of these Terms, the following capitalized terms have the meanings given below.

"Account" means the GalaxyGrails.io account registered in your name.
"Account Funds" means the closed-loop on-Platform balance you may use to purchase Pulls, pay Vault Transfer fees, withdraw to your linked Stripe account, or have returned to your original payment method, in each case as described in Section 9.
"Affiliates" means, with respect to any entity, any other entity directly or indirectly controlling, controlled by, or under common control with such entity.
"Pack" means a digital product sold at a fixed price in a price tier, with the odds shown in the app before you buy, which is drawn immediately from a pool of graded Items held by GalaxyGrails.io and, upon reveal, allocates a single Item to your Account. A Pack is not a limited set shared by a room, and drawing a Pack does not use up the tier.
"Break" means a limited set of Items offered together in a room, in one of the formats described in Section 5, from which each Pull allocates one Item to a buyer and a pulled Item leaves the set. An Item is never allocated twice from a Break.
"Buyback Price" means, on an Item-by-Item basis, the price at which GalaxyGrails.io offers to repurchase a particular Item from you, as displayed on the Platform at the applicable time.
"Buyback Window" means the period, beginning when an Item is revealed in a Pull and ending on the end date displayed for that Buyback offer on the Platform, during which the Buyback offer for that Item is open and its Buyback Price is locked, as described in Section 7.
"Card Deposit" means an amount charged to a Saved Card and credited to your Account Funds to pay for a Pull or a Vault Transfer fee, as described in Section 9.
"Card" or "Item" means a graded trading card or other collectible associated with a particular Pull and held in custodial storage by PSA on behalf of GalaxyGrails.io.
"CardLadder Value" means the estimated value of an Item as provided by Ladder Studios, Inc.'s Card Ladder™ service.
"Loyalty Program" means the points and monthly leaderboard program described in Section 8.
"Platform" has the meaning given in the preamble above.
"Points" means the non-monetary loyalty currency described in Section 8.
"PSA" means Professional Sports Authenticator, a division of Collectors Holdings, Inc., GalaxyGrails.io's vault custodian.
"PSA Vault" means the climate-controlled, insured storage facility operated by PSA where Items are held in custodial storage.
"Promotional Discount" means a one-time amount off the price of a Pull, such as a referral signup bonus or promo-code signup credit, as described in Section 9.
"Pull" means a single purchase of a Pack or of a position in a Break, together with the allocation of one Item to your Account that results from it.
"Referral Program" means the referral and affiliate program described in Section 27.
"Saved Card" means a payment card you have saved to your Account for use on the Platform, as described in Section 9.
"Stripe" means Stripe, Inc., GalaxyGrails.io's third-party payment processor and identity-verification provider.
"Value" means, at any given time, the estimated value of an Item, which may be informed by the CardLadder Value or other reputable data sources.
"Vault" means the PSA Vault.
"Vault Transfer" means the transfer of an Item from GalaxyGrails.io's custodial PSA Vault account to your personal PSA Vault account.
"you" means the individual person agreeing to these Terms.

2. Overview of the Platform

GalaxyGrails.io is a digital collectibles platform offering two kinds of card pulls, Packs and Breaks, in each of which every Pull allocates a real graded trading card authenticated by PSA. A Pack is sold at a fixed price, with its odds shown in the app before you buy, and is drawn instantly. A Break is a limited set of cards shared by a room.

When your Pull is opened, an Item corresponding to that Pull is revealed and allocated to your Account. Items remain in custodial storage in the Vault until you request a Vault Transfer or sell them back through our Buyback Program.

Key points:

All payments and withdrawals are processed through Stripe in U.S. dollars only.
The Platform is intended for collectors aged 18 or older residing in the United States.

3. Eligibility and Account

To use GalaxyGrails.io, you must:

Be at least 18 years old and a U.S. resident;
Create an Account with accurate and verifiable information;
Maintain the confidentiality of your login credentials;
Not share or transfer your Account to another person; and
Comply with all applicable laws and these Terms.

You are solely responsible for any activity, transactions, or other uses made using your Account, as well as for any obligations that may result from such use, including activity initiated by any third party, minor, or household member who accesses your Account through your device or credentials, to the extent permitted by applicable law. You are responsible for keeping your Account information and password secret and confidential, and you must immediately notify us at [email protected] of any unauthorized use of your password or Account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with this provision or from any unauthorized use of your Account resulting from your failure to secure your credentials or devices.

Identity verification is required as described in Section 4 (Identity Verification (KYC)). You must notify us immediately at [email protected] if you suspect unauthorized access to your Account.

Two-Factor Authentication. GalaxyGrails.io uses one-time codes sent to your Account email address as a second authentication factor. A code is required to sign in, to withdraw funds, and to request a Vault Transfer. You may designate a device as trusted to skip the code on subsequent sign-ins for a limited period; any password change immediately revokes all trusted devices, and withdrawals and Vault Transfers always require a newly issued code regardless of trusted-device status. You are responsible for maintaining access to, and the security of, the email address associated with your Account, as control of that address is sufficient to complete two-factor authentication. GalaxyGrails.io may modify, add, or remove authentication requirements at its discretion where necessary for security or regulatory compliance.

Purchase Attestation. Before your first card payment on the Platform, you must confirm that you are at least 18 years old and located in the United States. We record the date and time of that confirmation, together with the IP address it was made from.

If we discover that a user is under 18 years old, we will immediately terminate their Account and, where feasible, void or reverse any pending purchases. If identity verification under Section 4 shows that you are under 18, your Account will be restricted to signing in, and you will not be able to purchase, chat, or use any other feature of the Platform. The Platform is available only in jurisdictions where its use is lawful. You are solely responsible for ensuring your participation complies with all applicable local, state, and federal laws.

4. Identity Verification (KYC)

GalaxyGrails.io is committed to maintaining a safe and compliant marketplace. Before you can withdraw funds or request a Vault Transfer, you must complete our Know Your Customer ("KYC") identity verification process, powered by Stripe Identity.

When Verification Is Required

Withdrawals. A valid identity verification is required before every withdrawal, and is checked again before the withdrawal is sent. A withdrawal that has not yet been sent when your verification lapses, or when your Account is suspended, is not sent, and its amount is returned to your Account Funds.
Vault Transfers. A valid identity verification is required before every Vault Transfer request, including requests from Accounts created before this requirement took effect.
First Pack Covered. Identity verification is not a condition of the First Pack Covered program described on the First Pack Covered page. In summary, the program applies to the first Pack or Break you ever buy, if its price is at or under the cap shown in the app (currently $100), you pay the whole price in cash with no discount, Points, or promotional credit, you did not sign up through a referral or with a promo code, you have not set a deposit limit, and your Account is not banned or restricted for age, duplicate identity, or fraud review. Any amount the program credits to your Account Funds is subject to the same withdrawal requirements as other Account Funds, including the identity verification described above.
Pull purchases. Identity verification is not currently required to purchase Packs or Breaks, including Pulls paid for with a Saved Card, or to sell Items through the Buyback Program.
Validity. Once you are successfully verified, your verification is valid for approximately three (3) years. After that period, you will be required to re-verify in order to continue withdrawing or requesting Vault Transfers.
Other Activity. GalaxyGrails.io may, in its discretion and at any time, require completed or renewed identity verification before permitting other Account activity, including Pull purchases and card payments, where we determine it is necessary for fraud prevention, risk management, or legal or regulatory compliance.
Additional verification. We reserve the right to require re-verification or additional verification at any time if we reasonably suspect fraud, unauthorized account access, a change in account ownership, or as otherwise required for legal or regulatory compliance.

Verification Process

Identity verification is conducted through Stripe Identity, a third-party service. During the verification process, you may be asked to:

Provide your full legal name, date of birth, and address;
Upload a clear photo of a valid, government-issued photo ID (e.g., driver's license, state ID, or passport); and
Submit a live selfie for biometric comparison against your photo ID.

By initiating the verification process, you consent to the collection, processing, and storage of your personal information and biometric data by Stripe in accordance with Stripe's privacy policy and applicable law. GalaxyGrails.io does not directly store copies of your identity documents or biometric data; this information is processed and retained by Stripe subject to its own data-handling practices.

Verification Decisions

Approved. Once your identity is verified, you may use all financial features of the Platform (Pull purchases, card payments, Buyback, withdrawals, and Vault Transfers) subject to these Terms.
Declined or Incomplete. If your verification is declined or cannot be completed, you will not be able to withdraw funds or request Vault Transfers. Pull purchases and Buyback of Items in your Account are not affected, except as described under Age and One Verified Identity per Person below. You may re-attempt verification or contact [email protected] for assistance.
Age. Identity verification confirms whether you are 18 or older. If it shows that you are under 18, your Account is restricted as described in Section 3.
One Verified Identity per Person. Each person may verify only one Account. A verification that matches a person or identity document already verified on another Account may be refused and reviewed by GalaxyGrails.io. If a verification is refused on this basis, you will not be able to withdraw funds or request Vault Transfers from the Account unless and until we allow it after review.
Fraudulent or Misrepresented Information. Submitting false, altered, or another person's identity documents constitutes a violation of these Terms and may result in immediate account suspension or termination, forfeiture of items or funds to the extent permitted by applicable law, and referral to law enforcement.

Biometric Privacy Notices

The live-selfie step described above involves the collection of biometric identifiers and biometric information (collectively, "Biometric Data") for the limited purpose of verifying your identity against the government-issued photo ID you submit. The following notices apply to that collection:

Illinois Residents (BIPA — 740 ILCS 14). If you are an Illinois resident, GalaxyGrails.io and Stripe, through Stripe Identity, collect, store, and use Biometric Data solely for the purpose of identity verification. Biometric Data is processed and retained by Stripe in accordance with Stripe Identity's data-handling practices and will be permanently destroyed when the initial purpose for collecting or obtaining such Biometric Data has been satisfied or within three (3) years of your last interaction with the Platform, whichever occurs first. Neither GalaxyGrails.io nor Stripe will sell, lease, trade, or otherwise profit from your Biometric Data. By initiating identity verification, you provide your written informed consent to the collection, storage, and use of your Biometric Data as described in this Section.
Texas Residents (CUBI — Tex. Bus. & Com. Code §503.001). If you are a Texas resident, you consent to the capture of your Biometric Data for the identity-verification purposes described above. Biometric Data is retained no longer than reasonably necessary for those purposes and is protected using a reasonable standard of care.
Washington Residents (Wash. Rev. Code §19.375). If you are a Washington resident, you provide notice to and consent that biometric identifiers may be enrolled in a database for the identity-verification purposes described above and will not be used for any commercial purpose unrelated to identity verification.

If you do not consent to the collection of Biometric Data, you may choose not to complete identity verification; in that case, you will be unable to withdraw funds or request Vault Transfers on the Platform.

Profile Picture Screening

Separately from the identity verification described above, profile pictures you upload are screened by an automated third-party content-moderation service before they are published. The uploaded image is transmitted to that provider and analyzed to detect harmful content.

This screening classifies the content of an image; it does not identify people. The image is not compared against any database of individuals, no facial-recognition template, faceprint, or scan of face geometry is created or stored, and no biometric identifier is enrolled. Accordingly, GalaxyGrails.io does not treat profile picture screening as a collection of Biometric Data under the statutes described above.

Retention. An uploaded image is held privately while it is being screened and is not visible to anyone else during that period. If it is approved, it becomes your profile picture. If it is rejected or you cancel the upload, the file is deleted. Uploads are also deleted if your Account is erased. The screening provider processes the image in real time and does not retain it after analysis, does not use it to train or improve its models, and does not make it available for human review by its personnel.
Purpose limitation. Screening results are used only to decide whether an image may be published. They are not used for advertising, profiling, or any purpose unrelated to content moderation, and a screening outcome affects the image only — it does not by itself affect your Account standing.
Your choice. Uploading a profile picture is optional. If you prefer not to have an image screened by an automated service, do not upload one; every other feature of the Platform remains available to you.

By uploading a profile picture, you consent to this automated screening as described in this Section. The provider's own handling of the image is governed by its terms.

Data Handling

Identity verification data is processed and retained by Stripe subject to Stripe's Privacy Policy and Stripe Identity's data-handling practices. Stripe's policies govern the retention and deletion of biometric data, identity documents, and other verification information — please review them directly for current details, as they may be updated from time to time.

You may request deletion of your verification data by contacting [email protected] or by contacting Stripe directly at [email protected]. Deletion may be delayed or declined where retention is required by law.

GalaxyGrails.io receives verification results from Stripe to operate the Platform, including the approved or declined status, whether you are 18 or older, and certain verified details used to check that each person verifies only one Account and to detect fraud. To enforce the one-Account rule, we keep one-way keyed fingerprints derived from your verified name and date of birth and from your identity document's type, issuing country, and number. We do not keep your date of birth or document number themselves, and a fingerprint cannot be reversed to reveal them. GalaxyGrails.io will not sell your identity verification data to third parties. For full details, please refer to our Privacy Policy.

5. Packs and Breaks

Each Pull allocates a single real graded trading card authenticated by PSA and held in custodial storage in the Vault. When your Pull is opened, an Item corresponding to your Pull is revealed and allocated to your Account. A Pack is drawn immediately. Depending on the Break format, a Pull in a Break may open immediately or may be held until the Break fills, as described below.

Packs and Breaks Compared

Packs. A Pack is sold at a fixed price in a price tier. The odds for the tier are published in the app before you buy. Each Pack is drawn from the full pool of graded Items GalaxyGrails.io holds for that tier, so a Pack does not sell out, and the odds shown for the tier are the odds for your Pack. Packs are sold in the Global room, or, while a streamer show is live, in that show's room. Which price tiers are offered, and the pool and odds behind each, can change from one version of a tier to the next, and the version you buy is the one shown at the time of purchase.
Breaks. A Break is a limited set of Items shared by a room. Each Pull allocates one Item from the set, and a pulled Item leaves it.

Break Formats

New Breaks may run in either of the following formats. The format, price, and number of Pulls are shown on the Break's page before you purchase.

Standard. Pulls open as they are purchased, in the order received.
Head-to-Head. The Break holds two Items and sells two Pulls, each to a different buyer. Both Pulls are held until both have sold, and are then opened together; each buyer receives one Item.

The Sellout Break and Coin Flip formats are retired: no new Break in either format can be created. A Sellout Break or Coin Flip that was already running continues under its original format and ends as described in these Terms. In a Sellout Break, the Break holds one Item per Pull, and purchased Pulls are held unopened until every Pull has sold and are then opened in order of purchase. In a Coin Flip, the Break holds two Items and sells a single Pull, and the buyer receives one of the two Items, selected by the randomization process described below; the other Item is not allocated to the buyer and remains in GalaxyGrails.io's inventory.

In every format, and for every Pack, each Pull allocates exactly one Item to the buyer who purchased it.

Breaks That End Before Your Pull Is Opened

A Break may end before every purchased Pull has been opened, including because a Sellout Break or Head-to-Head does not fill before its timer runs out, because a Break times out for inactivity, because the Break reaches the value threshold at which it closes, or because GalaxyGrails.io winds down a Break ahead of a scheduled show. When a Break ends, every purchase of a Pull in that Break that has not yet been opened is canceled, no Item is allocated for it, and the amount you paid for it from your Account Funds is returned to your Account Funds. Any Points you redeemed on that purchase are returned, any Promotional Discount it used is restored, and any promotional credit it used is restored to your promotional credit. A returned amount is not an amount earned on the Platform for purposes of Withdrawal Eligibility in Section 9. The processing fee on any Card Deposit that funded the purchase is not returned (see Section 9).

A Pack is drawn immediately and is not held in a Break. If a Pack cannot be drawn (for example, because the pool it is drawn from can no longer award an Item, or because the on-chain records needed to draw it cannot be completed), the purchase is voided, no Item is allocated for it, and it is handled in the same manner as a purchase canceled when a Break ends, as described above.

Randomization and Fairness

The selection of which Item corresponds to a particular Pull is determined by a verifiable randomization process. For Packs, the process is described on the Pack Fairness page. For Breaks, it is described on the Break Fairness page. These pages and the Fairness & Transparency page describe the fairness models in detail and are provided for transparency; they are informational and do not form part of these Terms. Breaks that went on sale before September 30, 2026 used earlier published methods, which the Break Fairness page keeps for each version. Each Break keeps the method it went on sale with.

Packs. Packs use the published packs_v1 selection recipe. Each version of a Pack tier fixes its odds and the list of Items it can award, and a cryptographic hash of that version is recorded on a public blockchain before the version goes on sale. A version that is on sale is not edited; a change creates a new version. The random value for each Pack is generated by the same kind of third-party verifiable randomness provider, is recorded on a public blockchain for that Pull, and is combined with the recorded version under the recipe to select the Item. Accordingly, neither you nor GalaxyGrails.io can know or influence which Item a Pack will receive at the time of purchase, and a Pack is not re-drawn once its random value is recorded. Each Pack has a proof page on the Platform from which you can check its result against the recorded data. These tools describe how a result is determined. They do not promise any particular Item, value, or return.

Breaks. This paragraph applies to a Break whose fairness data, published on the Platform for that Break, identifies fairness version 3. GalaxyGrails.io began using version 3 on September 30, 2026. A Break's fairness version is fixed before its Pulls go on sale and does not change. Before sales open for such a Break, its list of Items is fixed and a cryptographic hash of that list is recorded on a public blockchain (currently Arbitrum One). The random value that determines which of the remaining Items a Pull receives is generated by a third-party verifiable randomness provider (currently Chainlink VRF), recorded on a public blockchain, and requested when the opening of that Pull begins. Accordingly, at the time of purchase, neither you nor GalaxyGrails.io can know or influence which Item a Pull will receive. Once recorded, the random value for a Pull cannot be replaced, and the Pull is not re-drawn. If delivery of the random value is delayed, the opening of the Pull waits for it, and a Pull whose random value has not been delivered is treated as not yet opened. If the random value is not recorded within a reasonable time after it is requested, GalaxyGrails.io will cancel the purchase of that Pull, but only after confirming that no random value has been recorded for it. The cancellation is handled in the same manner as a purchase canceled when a Break ends, described above.

Estimated Values

Estimated values for Items are sourced from reputable data providers such as CardLadder. Estimated values are point-in-time estimates only and may not equal the price achievable for an Item in any third-party marketplace. The Value of any particular Item you receive is not guaranteed to meet or exceed the price paid for the Pull. By purchasing a Pull, you acknowledge that Item values are inherently subjective and subject to change.

Buyer Protection

GalaxyGrails.io may, on a per-Break basis, enable a Buyer Protection feature for standard Breaks. Buyer Protection does not apply to Packs. When enabled and engaged, the Buyer Protection window restricts Pull purchases during a defined period to users who have already participated in the relevant Break under the eligibility rules disclosed on the Break page. The status of any active Buyer Protection window is displayed on the Break page.

Buyer Protection is a discretionary platform feature. GalaxyGrails.io may adjust, enable, or disable Buyer Protection thresholds, durations, and eligibility rules at its discretion on a per-Break basis. Once a Buyer Protection window has engaged for a specific Break, changes to threshold, duration, or eligibility rules during that window apply prospectively only and will not reduce the eligibility of any user who has already qualified for the window. The presence or absence of a Buyer Protection window does not entitle any user to a refund, credit, or other adjustment of any completed Pull purchase.

Finality of Purchases

Once a Pull purchase is completed and the corresponding Item is revealed, the transaction is final, the associated digital and custodial components are deemed delivered and accepted, and the purchase is non-refundable except as required by applicable law.

Pricing Errors

Pack and Break prices, Item counts, odds displays, and other Pull information are occasionally published with obvious or manifest errors — for example, a price displayed at a small fraction of its intended amount because of a data-entry, feed, or system fault. Where a Pull is offered or sold at a price that is the result of such an error, GalaxyGrails.io may cancel the affected purchase, handled in the same manner as a purchase canceled when a Break ends (see Breaks That End Before Your Pull Is Opened above), or contact you to confirm the corrected price, in each case before the corresponding Item is revealed. Once an Item has been revealed, the purchase stands and will not be canceled on the basis of a pricing error. An "obvious or manifest error" means an error in displayed information that a reasonable person would recognize as an error, having regard to then-current market data and prices previously displayed on the Platform. This section does not permit GalaxyGrails.io to cancel a purchase merely because a Pull proved unprofitable for us.

By participating in Packs and Breaks, you understand and agree that your username, profile picture, Pulls, Points balance, leaderboard rank, and related Pack and Break activity (including, where you are signed in and the chat room is small, an announcement in a show's chat that you have joined it) may be displayed publicly in live streams, Break replays, Break history pages, leaderboards, and fairness tools (including public fairness reports and APIs) available on GalaxyGrails.io.

Live Streams and Real-Time Information

As between the Break page on the Platform and any broadcast or other off-Platform source, the Break page is the authoritative source for Break information, including the pull queue, remaining Items, and estimated values, and controls in the event of any discrepancy. Break page information is delivered to your browser as of the time it is sent by the Platform and, like all Platform content, is provided "as is" subject to Section 17 (Disclaimers); it may itself be affected by network transmission, latency, caching, or interruptions.

Breaks and Packs may also be broadcast through third-party streaming services such as YouTube or Twitch. Those broadcasts are transmitted, encoded, and buffered by the third-party service and your own device and network, and are subject to delay outside our control. A stream may run materially behind the Platform's current state, and information visible within a broadcast, including any queue or pull results shown on screen, may be out of date by the time it reaches you.

GalaxyGrails.io does not monitor, detect, or warn you of delay in any third-party stream or in your own connection, and does not delay, hold, or reverse Pull purchases on account of such delay. Pull purchases are processed in the order received by us, and each purchase is executed against the Platform's state at the time it is processed, not the state displayed on your screen or in any broadcast at the time you initiated the purchase. For a Break, the pool of remaining Items available to your purchase may accordingly change based on purchases received before yours, including purchases ahead of yours in the pull queue. You are responsible for confirming current Break information on the Break page before purchasing.

6. Cards and Authenticity

All Items on GalaxyGrails.io are:

Professionally graded and authenticated by PSA;
Stored under GalaxyGrails.io's custodial account, Secured by PSA Vault; and
Insured while in the Vault under PSA's vault insurance policies, subject to PSA's Vault Terms.

We do not grade Items ourselves and make no guarantees regarding third-party grading accuracy.

Vault Insurance

Items stored in the Vault are insured by PSA against loss, damage, or destruction while in vault custody, subject to PSA's Vault Terms. PSA's terms govern coverage limits, claims procedures, claims deadlines, and exclusions — please review them directly for current details, as they may be updated from time to time. GalaxyGrails.io will cooperate reasonably to assist you in filing a claim with PSA, but your ultimate recourse is governed by PSA's vault terms and insurance policies.

7. Buyback Program

After your Item is revealed, you may sell it back to GalaxyGrails.io through the Buyback Program while the Buyback offer for that Item is open and the Item remains in your Account, subject to the following terms.

Buyback Price

Each Buyback offer is at the Buyback Price displayed for that Item on the Platform at the applicable time. The Buyback Price is informed by reputable data sources such as CardLadder and other market signals, and is determined by GalaxyGrails.io in its sole discretion. Any published Buyback rates may change at any time without notice. The exact Buyback rate and Buyback Price applicable to an Item are always displayed before you confirm the sale, subject to the price lock described below.

Buyback Window and Price Lock

When an Item is revealed in a Pull, a Buyback offer opens for that Item for the Buyback Window, the number of days displayed on the Platform (currently seven (7) days), counted from the reveal. The end date of each offer is displayed on the Platform. A change to the length of the Buyback Window applies only to Items revealed after the change.

Price lock. The Buyback Price displayed when the Item is revealed is locked until the Buyback offer ends, whatever the market does in the meantime. Where no end date is recorded for an offer, the price is locked for seven (7) days from the reveal.
After the offer ends. Once the Buyback Window ends, the Buyback offer for that Item is no longer available and the Item can no longer be sold back through the Buyback Program. You may continue to hold the Item in the Vault or request a Vault Transfer. Reminders we may send before an offer ends are a courtesy; the displayed end date controls.
Items not received from a Pull reveal. Where an Item comes into your Account other than by being revealed in a Pull you purchased (for example, by an administrative reassignment), any Buyback offer available for it follows the then-current Buyback Price and is not locked. An Item returned to your Account from a canceled or rejected Vault Transfer keeps the Buyback offer end date it already had; returning it does not extend or reopen an offer.

Manifest error. A Buyback Price that is the result of an obvious or manifest error (as described in Section 5) — including a pricing-feed fault, a misplaced decimal, or a currency or units error — is void and is not locked, whether or not it was displayed during a Buyback Window. Where GalaxyGrails.io identifies such an error, it will correct the displayed price promptly and, where a Buyback was already accepted at the erroneous price, may reverse it under the Finality provision below and Section 9 (Errors and Adjustments). Ordinary movement in market data, or a Buyback Price that is merely higher or lower than you expected or than a third-party marketplace would pay, is not a manifest error, and GalaxyGrails.io will not use this provision to escape a locked price it simply came to regret.

Discretion and No Guarantee

GalaxyGrails.io makes no guarantee that a Buyback offer will be available for any particular Item at any particular time, or that any Buyback Price will reflect any third-party marketplace price for the same Item. Buyback Prices are estimates based on then-current data and may differ from prices achievable in other marketplaces. GalaxyGrails.io may temporarily or permanently suspend Buyback availability for any Item or category of Items in its sole discretion.

Finality

Once accepted, Buybacks are final and the resulting funds are credited to your Account Funds. GalaxyGrails.io may, in its sole discretion, reverse a Buyback in the event of fraud, abuse, or chargeback associated with the underlying Pull purchase, or where the Buyback was processed in error — including a duplicate or double-credited Buyback, a Buyback accepted at a manifestly erroneous price, or a Buyback of an Item not held in your Account — in accordance with Section 9 (Errors and Adjustments). Where a Buyback is reversed, the Item is returned to your Account and the corresponding funds are debited.

8. Points and Monthly Leaderboard

GalaxyGrails.io operates a points and monthly leaderboard program (the "Loyalty Program"). Points are an automatic, non-monetary loyalty perk earned in connection with eligible Pull purchases and are subject to the following terms. GalaxyGrails.io may enable or disable the Loyalty Program in its sole discretion at any time.

Earning

Points are earned automatically when you open Pulls using cash from your Account Funds, in amounts proportional to the cash portion of the purchase, in accordance with the then-current earning formula displayed on the Platform. GalaxyGrails.io may also offer occasional daily-claim drips or other promotional point grants in its discretion.

Redemption

You may redeem Points as a credit toward a future Pull purchase, subject to a minimum redemption threshold and a redemption rate displayed on the Platform at the time of redemption. If your Points balance is sufficient, your Points may cover up to the entire cost of a Pull; however, a Pull purchased entirely with redeemed Points does not earn any additional Points (anti-farming rule). Redemptions are final once submitted.

No Cash Value; Non-Transferable

Points are a promotional loyalty currency with no cash value. Points cannot be:

Withdrawn, redeemed for cash, or converted to Account Funds;
Transferred, sold, gifted, or assigned to any other user or account;
Combined across accounts; or
Inherited or transferred upon death, divorce, dissolution, or business transfer.

Points are not your property and do not give rise to a claim against GalaxyGrails.io, its Affiliates, or its service providers. Points are not FDIC-insured and earn no interest.

Monthly Leaderboard

The Loyalty Program includes a public monthly leaderboard displaying your username and Points earned during the current calendar month. Leaderboard ranks reset at the start of each calendar month. By participating in the Loyalty Program, you consent to the public display of your username and monthly Points on the leaderboard. To request removal of your username from public leaderboard surfaces, contact [email protected].

Adjustments, Forfeiture, and Termination

GalaxyGrails.io may, to the maximum extent permitted by applicable law:

Modify the earning formula, redemption rate, minimum redemption threshold, or other Loyalty Program rules prospectively. Where a change reduces Program value to users, GalaxyGrails.io will use reasonable efforts to provide advance notice via email or in-app notice; bug-fix corrections and changes favorable to users may take effect immediately.
Adjust, claw back, or invalidate Points awarded in error, in connection with a Pull purchase that is later refunded, reversed, charged back, or determined to have been obtained by fraud or abuse.
Forfeit a user's Points balance upon suspension, restriction, or termination of the user's Account for a material violation of these Terms. Where account closure is voluntary and the user has not violated these Terms, the user will be given a 30-day window following the closure request to redeem their remaining Points balance under the rules in effect at the time of the request.
Suspend, modify, or discontinue the Loyalty Program in whole or in part. If permanently discontinued, GalaxyGrails.io will use reasonable efforts to provide advance notice and will provide a reasonable redemption window following the announcement during which users may redeem their then-current Points balances under the rules in effect at the time of the announcement.

Tax Treatment

Points have no cash value at the time of earning. You are solely responsible for determining any tax consequences associated with the redemption of Points against Pull purchases.

9. Account Funds, Payments, and Withdrawals

All financial transactions on GalaxyGrails.io are handled through Stripe, a licensed payment processor.

Account Funds Features

Your on-platform balance ("Account Funds") allows you to:

Pay for Packs and Vault Transfer fees, topping up with a Saved Card when your balance does not cover the full amount (see Card Payments below);
Receive instant Buyback proceeds;
Withdraw your Platform earnings to your Stripe-connected account, as described under Withdrawal Eligibility below; and
Request the return of unspent deposited funds to the payment method you used.

Card Payments

Money is added to your Account Funds by card only as part of paying for a Pull or a Vault Transfer fee. There is no option to add funds to your Account without making a purchase.

Order of payment. When you buy a Pull, any Promotional Discount is applied first, then any Points you choose to redeem, then your Account Funds (with any promotional credit used before other funds). If those do not cover the price, a Saved Card is charged for the remaining amount. A Vault Transfer fee is paid from your Account Funds other than promotional credit, and a Saved Card is charged for any shortfall.
Card Deposits. The amount charged to your card, excluding the processing fee, is credited to your Account Funds as a Card Deposit and applied to the Pull or Vault Transfer fee it was charged for. A Card Deposit pays for at most one Pull or one Vault Transfer fee. The minimum card charge is $1.00; where the remaining amount is less than $1.00, $1.00 is charged and the excess stays in your Account Funds. A Card Deposit may not exceed the price of the Pull or fee it pays for (except where the $1.00 minimum applies), or the per-transaction maximum displayed on the Platform (currently $25,000), and counts toward any deposit limit you have set.
Processing fee. A processing fee (currently 2.9% of the Card Deposit amount, plus $0.30) is added on top of each card charge and shown before you pay. The fee applies only to the amount charged to your card; no processing fee applies to the part of a purchase paid from Account Funds, Points, or a Promotional Discount, or to a Vault Transfer itself. The processing fee is not credited to your Account Funds.
If the purchase cannot be completed. If your card is charged but the Pull or fee cannot then be paid (for example, because the Break sold out, ended, or was paused), the Card Deposit remains in your Account Funds and the Platform tells you so. The processing fee is not returned in that case. A Card Deposit named for one purchase cannot be applied to a different one; it stays in your Account Funds for you to use.
Declined, failed, and refunded payments. If a card payment is declined, fails, or is canceled before it completes, nothing is credited to your Account Funds. If a Card Deposit is refunded after it was credited, the refunded amount is deducted from your Account Funds, up to your available balance, and any promotional credit is reduced so that it does not exceed your remaining balance.
Authentication. Your card issuer may require you to authenticate a card payment (for example, with 3D Secure, in your banking app, or with a one-time code). A payment that is not authenticated is not completed.

Saved Cards

You may save up to three (3) payment cards to your Account. Only cards issued in the United States are accepted, and the billing country for every card is the United States. Your card details are stored by Stripe; GalaxyGrails.io sees only the card brand, the last four digits, the expiration date, and a card identifier provided by Stripe. By saving a card, you authorize GalaxyGrails.io to charge it for payments you initiate on the Platform in accordance with these Terms. You may remove a Saved Card at any time.

To prevent fraud, GalaxyGrails.io may refuse to save or charge a card that has been used on another Account (including a closed or suspended Account), a card added after five (5) different cards have been added to your Account within 30 days, or a card that otherwise fails our or Stripe's checks. We may not tell you which check a card failed.

Promotional Discounts

A referral signup bonus or promo-code signup credit is granted as a Promotional Discount, not as Account Funds. A Promotional Discount is applied automatically, in full, to your next Pull purchase, up to the price of that Pull; any part of it that exceeds the Pull price is not carried forward. A Promotional Discount expires thirty (30) days after it is granted, has no cash value, is not withdrawable or transferable, and cannot be used for Vault Transfer fees. If the purchase that used it is canceled under Section 5 before the Pull was opened, the Promotional Discount is restored.

Deposit Limits

You may set a daily or monthly limit on the card payments credited to your Account. Setting a first limit or lowering a limit takes effect immediately. Raising or removing a limit takes effect twenty-four (24) hours after you request it. Setting a deposit limit may affect your eligibility for certain promotions, as described in their terms.

Withdrawal Eligibility

A valid identity verification (Section 4), a linked Stripe account, and a newly issued two-factor authentication code (Section 3) are required for every withdrawal. Each withdrawal request must be at least $1.00 and no more than the per-request maximum displayed on the Platform, and withdrawals are subject to the daily and weekly limits applied to your Account.

Withdrawals to your linked Stripe account are limited to the lesser of (a) your Account Funds balance, excluding promotional credit and any deposit still inside the hold described under Deposit Hold Policy below, and (b) the total amount your Account has earned on the Platform, net of any reversals, less any amount already withdrawn or in the process of being withdrawn. Earned amounts are Buyback proceeds, referral and streamer commissions, credits issued under the First Pack Covered program or a similar cover (which are credited as regular Account Funds and are not promotional, bonus, or courtesy credit), and adjustments we make to your Account Funds balance. Card Deposits, amounts returned to your Account Funds because a purchase was canceled or a Break ended, and Vault Transfer fee refunds are not earned amounts.

Any part of your balance above that limit, other than promotional credit, is unspent deposited funds. Unspent deposited funds are not withdrawable to your Stripe account. You may ask us at any time to return them by contacting [email protected], and we will refund them to the payment method you used, subject to the payment processor's limits on the age of a transaction. If a refund to the original payment method is no longer possible, we will work with you in good faith on an alternative method permitted by applicable law.

This is a fraud-prevention measure and not a forfeiture. Your unspent balance remains yours. It stays fully usable for Pack purchases, it remains subject to the Dormant Balances; Unclaimed Property provisions below, and it passes to your estate under Section 22 (Deceased Account Holders). GalaxyGrails.io may waive this limitation, in whole or in part, at its discretion.

New Account Review

Withdrawals requested from newer Accounts (currently, Accounts less than 30 days old) are reviewed by GalaxyGrails.io before they are sent to Stripe. The amount is deducted from your Account Funds balance when you make the request. If we approve the request, it is sent to your linked Stripe account; if we decline it, the full amount is returned to your Account Funds balance. We may change the age threshold at any time. This review is in addition to the other conditions in this Section.

Account Funds Limitations

Account Funds are a closed-loop feature intended solely to facilitate transactions on the GalaxyGrails.io Platform. Account Funds are not a bank account, savings account, or general-purpose money transmission service. Funds held in your Account are not FDIC-insured and will not earn interest or other returns. Account Funds may not be used for peer-to-peer transfers or any purpose other than purchasing Packs, paying Vault Transfer fees, withdrawing to your linked Stripe account, or being returned to your original payment method as described under Withdrawal Eligibility above. All funds held in your Account are maintained in pooled custodial accounts held by our third-party payment processors on your behalf; GalaxyGrails.io does not take custody of or hold title to your funds.

To withdraw funds, you must maintain a valid, active Stripe account linked to your GalaxyGrails.io Account. If you do not set up or maintain a valid Stripe account, you will be unable to withdraw your funds, and your balance may become subject to applicable state escheatment laws.

Dormant Balances; Unclaimed Property

Account Funds do not expire, and GalaxyGrails.io does not retain or forfeit your balance by reason of inactivity. However, if your Account becomes inactive, you do not respond to GalaxyGrails.io's, its Affiliates', or Stripe's attempts to contact you using the contact information on file, or you otherwise leave funds in your Account unclaimed, GalaxyGrails.io may be required by law to treat those funds as unclaimed property. In that event, after providing any notice required by applicable law, GalaxyGrails.io will report and remit the funds in accordance with applicable state unclaimed property (escheatment) laws — generally to the state of your last known address as shown in our records. Escheated funds are held by the state for the owner and may be claimed from the state's unclaimed property program. Keeping your email address and other contact information current helps ensure we can reach you before any balance is treated as unclaimed.

Promotional, bonus, or courtesy credit held in your Account Funds balance (including signup and promo-code credit granted before those were issued as Promotional Discounts) has no cash value, is not your property, is not withdrawable, may be used only for Pack purchases (not for Vault Transfer fees), and is void upon closure or termination of your Account or upon your death. Such credit is not subject to escheatment. Promotional Discounts are governed by Promotional Discounts above.

Deposit Hold Policy

As a security measure, new Card Deposits are subject to a three (3) day (72-hour) hold. The hold period begins when the Card Deposit is credited to your Account Funds. A deposit remains fully usable for Pack purchases on the Platform during the hold, but while it is on hold it does not count toward the amount available for withdrawal under Withdrawal Eligibility above. We reserve the right to impose longer holds, suspend access to deposits or withdrawals, or require additional verification where we reasonably determine such action is necessary for fraud prevention, risk management, legal compliance, or to satisfy Stripe or other third-party processor requirements.

Errors and Adjustments

Your Account Funds balance is a ledger record maintained by GalaxyGrails.io. Ledger entries are occasionally wrong — because of a software defect, a duplicate or failed transaction, a pricing- or data-feed fault, a payment-processor error, or human mistake. GalaxyGrails.io may correct such errors in either direction, and will correct them in your favor as readily as in ours: if an error has left you with less than you are owed, we will credit the difference on discovery, whether or not you noticed or reported it.

Where an amount has been credited to your Account, paid to you, or applied to a purchase in error, or in an amount greater than that properly due, GalaxyGrails.io may, to the maximum extent permitted by applicable law:

Reverse or adjust the erroneous ledger entry;
Offset the erroneous amount against your current or future Account Funds balance, including amounts later credited to your Account; or
Request repayment from you, which you agree to make within 30 days of our written request, where the erroneous amount has already been withdrawn and cannot be recovered by adjustment or offset.

You may not keep an amount you know, or reasonably should know, was credited to you in error, and you agree to notify us promptly if you become aware of one. Correspondingly, GalaxyGrails.io agrees that this section is limited to genuine errors: it does not permit us to reverse funds you properly earned, to recover a Buyback or Pack outcome that was simply unprofitable for us, or to substitute for the disciplinary and dispute remedies in Section 12.

Notice, limits, and your right to contest. We will notify you at the email address on file when we reverse, adjust, or offset an amount under this section, describing the error and the amount. Except in cases of fraud, abuse, chargeback, or reversal by a payment processor, GalaxyGrails.io will not reverse or seek recovery of a credit more than twelve (12) months after it was made. Nothing in this section limits your right to contest our determination by contacting [email protected], or to pursue the dispute process in Section 20; nor does it limit any non-waivable rights you have under applicable law. Amounts recovered under this section are limited to the amount of the error itself, together with any amount we are separately required to remit to a payment processor or taxing authority in connection with it.

Taxes

Sales tax is not collected on any transaction on the Platform. All Items are Secured by PSA Vault in Delaware, which has no state sales tax. Because Items remain in Delaware at all times — both during storage and during Vault Transfers — there is no taxable delivery event. You are solely responsible for determining, calculating, and paying all applicable sales, use, income, or other tax obligations arising from your purchase, ownership, or use of Items through the Platform, including any obligations imposed by your state, local, or other applicable jurisdiction. GalaxyGrails.io does not collect, calculate, remit, or advise on taxes of any kind, and nothing in these Terms should be construed as a representation regarding your individual tax obligations. GalaxyGrails.io makes no representation that the tax treatment described herein will remain applicable in the event of future changes to applicable law, regulation, or the structure of the Vault or its custodial arrangements.

IRS Reporting

Where required by law, GalaxyGrails.io may report payments made to you (including Buyback proceeds and withdrawals) to applicable tax authorities, including the IRS (e.g., via Form 1099-K). You agree to provide accurate tax identification information (including your taxpayer identification number) upon request. Failure to provide required information may result in withholding from your payouts in accordance with applicable law. Where GalaxyGrails.io is required to withhold taxes on your behalf, you authorize us to deduct such amounts from your proceeds.

Fees

We may charge reasonable processing, service, withdrawal, or transfer fees, which will be disclosed on the Platform, at checkout, or at the time the applicable transaction is initiated, including the card processing fee described under Card Payments above and the Vault Transfer fee described in Section 10. All such fees are due and payable when incurred and, except as stated in these Terms (including the refund of Vault Transfer fees described in Section 10) or as required by applicable law, are non-refundable.

Final Sales; No Refunds

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PURCHASES, FEES, AND OTHER AMOUNTS PAID THROUGH OR IN CONNECTION WITH THE PLATFORM ARE FINAL AND NON-REFUNDABLE. Without limiting the foregoing, once a Pull purchase is completed and/or a corresponding Item is revealed, GalaxyGrails.io shall have no obligation to provide any refund, return, exchange, credit, charge reversal, or offset with respect to that transaction.

Without limiting the generality of the foregoing, no refunds, returns, exchanges, or credits will be issued for buyer's remorse, dissatisfaction with a revealed Item or Break outcome, changes in estimated or market value, failure to understand the nature of the product or Break, failure to use purchased services or features, or suspension, restriction, or termination of your Account arising from your violation of these Terms.

This section governs Pack purchases, Buybacks, fees, and other amounts you have spent on the Platform. It does not limit the return of unspent deposited Account Funds described under Withdrawal Eligibility above, which remain yours and which we will refund to your original payment method on request, the return of amounts for Pack purchases canceled under Section 5, or the refund of Vault Transfer fees under Section 10.

Except as expressly stated in these Terms or as required by applicable law, your sole remedy if you are dissatisfied with the Platform, any purchase, or any feature made available through the Platform is to discontinue use of the Platform. For clarity, nothing in this section limits any non-waivable rights you may have under applicable law, including with respect to unauthorized transactions or bona fide billing errors.

The finality of a transaction under this section does not prevent GalaxyGrails.io from correcting a ledger error, or you from receiving a correction in your favor, under Errors and Adjustments above, or from canceling a purchase affected by a pricing error under Section 5 before the corresponding Item is revealed.

10. Storage and Vault Transfers

Storage

Items are Secured by PSA Vault (a climate-controlled facility in Delaware, insured by PSA subject to PSA's Vault Terms) and remain under GalaxyGrails.io's custodial account until you request a Vault Transfer or sell the Item back through the Buyback Program.

Vault Transfers

When you request a Vault Transfer:

You must hold a valid identity verification (KYC) as described in Section 4 at the time of every Vault Transfer request, and you must enter a newly issued two-factor authentication code (Section 3).
Items can be transferred only to the PSA Vault account for the PSA Vault email address on your Account, which is your Account email address unless GalaxyGrails.io support has set a different address on your Account at your request. When you request a Vault Transfer, we share that email address with PSA; if PSA does not already hold an account for it, PSA will create one for you. Transfers to the wrong PSA Vault account cannot be recalled.
PSA marketing consent. To submit a Vault Transfer request, you must also consent to receive PSA Offers and other promotional or marketing communications from PSA. That consent is given to PSA, and PSA's use of your information is governed by the Collectors Privacy Policy.
By transferring your cards to your PSA Vault account, you agree that the PSA Vault will make an account in your name and also agree to the Collectors User Agreement and PSA Vault Terms of Service and acknowledge the Collectors Privacy Policy. You accept this statement when you submit a Vault Transfer request. These agreements are directly between you and PSA/Collectors. GalaxyGrails.io is not a party to them, cannot vary their terms on your behalf, and is not responsible for their performance. PSA and Collectors may update their terms from time to time; please review them directly for current details.
GalaxyGrails.io initiates a vault-to-vault transfer within PSA's system. The Item moves from GalaxyGrails.io's custodial account to your personal PSA Vault account. No physical shipping is involved — the Item never leaves PSA's vault facility.
GalaxyGrails.io does not control or guarantee PSA's transfer processing times or procedures.

Risk of Loss

While in GalaxyGrails.io's custody: Items are covered by PSA's vault insurance as described in Section 6. Risk of loss remains with PSA.
After Vault Transfer: Once the Item is transferred to your PSA Vault account, it is governed entirely by your own agreement with PSA. GalaxyGrails.io is no longer responsible for the Item.

Vault Transfer Fees

Amount. A per-Item Vault Transfer fee, where charged, is disclosed before you confirm your Vault Transfer request.
Payment. The fee is paid from your Account Funds, other than promotional credit. If your balance does not cover it, a Saved Card is charged for the shortfall, and the card processing fee described in Section 9 applies to that card charge only. No processing fee applies to the Vault Transfer itself.
Payment deadline. A Vault Transfer request whose fee is not paid within twenty-four (24) hours (during which transfers and payments are available on the Platform) is automatically canceled, and its Items remain in your Account.
Refunds. If GalaxyGrails.io or PSA rejects a Vault Transfer, or an Item is released from a Vault Transfer before it is completed, the fee paid for the affected Items is automatically refunded to your Account Funds. A refunded fee is not an amount earned on the Platform for purposes of Withdrawal Eligibility in Section 9.

New Account Review

Vault Transfer requests from newer Accounts (currently, Accounts less than 30 days old) may be held for review by GalaxyGrails.io before they are sent to PSA. We may change the age threshold, or whether this review applies, at any time.

11. Promotions and Giveaways

Occasionally, GalaxyGrails.io may host promotions or sweepstakes.

Each promotion will include official rules and, where required, an Alternate Method of Entry (AMOE).
No purchase is necessary to enter where prohibited by law.

12. Acceptable Use Policy

You may not:

Use bots, automation, or scripts to purchase Pulls or influence Item selection;
Engage in fraud, chargeback abuse, or money laundering;
Manipulate Pack or Break fairness, tax obligations, or pricing;
Manipulate the Buyback Price of any Item or interfere with any other user's purchases or pulls;
Use any deep-link, page-scrape, robot, spider, scraper, or other automatic or manual device, program, algorithm, or methodology to access, acquire, copy, or monitor any portion of the Platform or its content, or to circumvent the navigational structure or presentation of the Platform;
Reproduce, frame, mirror, or commercialize any portion of the Platform without our prior express written consent;
Modify, adapt, translate, or reverse engineer any portion of the Platform;
Attempt to gain unauthorized access to any accounts, features, systems, or networks through hacking, password mining, or any other means;
Circumvent or attempt to circumvent any security or authentication measures implemented by us or on our behalf;
Forge headers or otherwise manipulate identifiers;
Transmit any viruses, worms, defects, Trojan horses, time bombs, cancel-bots, corrupted files, or other items of a destructive nature;
Interfere with or attempt to disrupt the operation of the Platform, including any act that could disrupt, damage, disable, overburden, or impair the systems, servers, or networks used to make the Platform available;
Harass other users or post unlawful content;
Create multiple accounts to evade limits or bans;
Use a payment card you are not authorized to use, or complete identity verification with another person's identity or identity documents, or for more than one Account;
Create or use multiple accounts to manipulate taxable values, transfer items at artificially low prices, or otherwise circumvent tax reporting obligations.

GalaxyGrails.io reserves the right to investigate and report any suspicious activity — including patterns consistent with tax evasion, structuring, or money laundering — to the appropriate tax authorities or law enforcement agencies.

Violations may result in suspension, restriction, or termination of your Account, the withholding of items or funds to the extent permitted by applicable law, and referral to payment processors or law enforcement where appropriate. For clarity, initiating a chargeback for a legitimate billing error or unauthorized transaction does not constitute chargeback abuse; abuse refers to the intentional misuse of the chargeback process to obtain money, goods, services, or credits without a valid dispute basis.

Chargebacks, Disputes, and Forfeiture

1. Right to Dispute

Nothing in these Terms is intended to limit any non-waivable legal right you may have to dispute an unauthorized transaction or bona fide billing error with your card issuer or payment processor.

2. Account and Item Hold

If you initiate a chargeback, payment reversal, ACH return, or similar dispute after completing a purchase, funding your Account, accepting a Buyback, or completing a Pull reveal, GalaxyGrails.io may, in its sole discretion and to the maximum extent permitted by applicable law:

Temporarily or permanently suspend, restrict, or terminate your Account.
Place a hold on your Account Funds, withdrawals, Buyback proceeds, Vault Transfers, or other Account functionality.
Hold, withhold, delay release of, or seek recovery of any Items associated with your Account pending final resolution.
Pursue reimbursement, collections, and any other remedies available at law or in equity for losses, fees, chargeback costs, and related expenses arising from the dispute.

Where a dispute is opened, we may suspend the Account while we review it. If we determine the dispute was brought for an unauthorized transaction or a bona fide billing error, we will lift any suspension that was based solely on the dispute, and in any case we will pay any amount eligible for withdrawal, and refund any unspent deposited funds, on request as described in Section 22.

3. Digital Goods and Custodial Allocation

Completion of a Pull reveal constitutes acceptance and delivery of the digital component and acceptance of the corresponding custodial allocation of the associated Item.
Any dispute initiated after such completion will be treated as a dispute concerning goods and services already delivered, and the related items and Account benefits may remain subject to hold, forfeiture, recovery, or denial of release pending resolution.

4. Transferred Items

If a dispute results in a net financial loss to GalaxyGrails.io and the associated Items have already been transferred to your PSA Vault account, you agree that:

The consideration for those Items will be deemed unpaid to the extent of that loss; and
You remain liable for the full amount owed in connection with those Items, including their market value at the time of transfer, as reasonably determined using reputable pricing sources (e.g., CardLadder), together with applicable transfer fees and reasonable collection costs, attorneys' fees, and expenses to the extent permitted by law.
GalaxyGrails.io may pursue collection, recovery, and any other remedies available at law or in equity.

5. Dispute Resolution

In evaluating whether a dispute constitutes friendly fraud, abuse of the dispute process, or an improper chargeback, GalaxyGrails.io may consider, among other things:

Transfer confirmation, custodial allocation, or other evidence of fulfillment of items or services (physical or digital)
Your acceptance of these Terms, including the final sale and no-refund provisions
Continued account activity related to disputed items, proceeds, or account benefits
Communications with you, Stripe, or other payment processors
Any evidence of unauthorized use, billing error, or other valid dispute basis

13. Intellectual Property

All site content, software, logos, and media (other than third-party content described below) belong to GalaxyGrails.io LLC or its licensors.
You receive a limited, non-transferable, revocable license to access and use the Platform solely for its intended purpose.

You may not copy, modify, distribute, or exploit GalaxyGrails.io content without prior written permission.

Card Imagery and Third-Party Intellectual Property

Card names, images, characters, and likenesses displayed on the Platform are the property of their respective rights-holders, which may include Nintendo Co., Ltd., The Pokémon Company International, Inc., Game Freak Inc., Creatures Inc., and other third parties.

GalaxyGrails.io uses such imagery solely to identify graded trading cards held in custodial storage in the Vault, and to facilitate the lawful resale or transfer of such physical cards to authenticated buyers under the First Sale Doctrine (17 U.S.C. §109) and analogous trademark fair-use principles. Nothing on the Platform conveys any rights in any third-party intellectual property to any user. Transfer of a physical Item does not transfer any underlying copyright, trademark, publicity, or other intellectual property rights in the Item's design.

GalaxyGrails.io is not affiliated with, sponsored by, or endorsed by Nintendo, The Pokémon Company International, Game Freak, Creatures, or any other third-party rights-holder referenced on the Platform.

14. Third-Party Services

We rely on third-party service providers to operate the Platform, including, without limitation:

Stripe for payment processing and identity verification;
PSA for Item storage and Vault Transfers; and
providers of hosting, storage, live video streaming, analytics, advertising, error monitoring, email delivery, customer support, automated content moderation, and verifiable randomness.

The categories of providers we use and the information they receive are described in our Privacy Policy. This list is not exhaustive, and the specific providers we rely on may change from time to time.

Their performance, policies, and availability are beyond our control. Use of their services is governed by their own terms and privacy policies. Their published terms and policies — including with respect to vault insurance and biometric data retention — may be updated by them from time to time. Please review them directly for current details.

15. User Content, Live Chat, and Feedback

License

If you post messages, reactions, usernames, or other content ("User Content") to the live chat, Break pages, leaderboards, or any other feature of the Platform, you grant GalaxyGrails.io a non-exclusive, royalty-free, fully paid-up, worldwide, sublicensable, assignable, perpetual, and irrevocable license to host, store, reproduce, display, modify, moderate, create derivative works from, and distribute that User Content in connection with operating, promoting, and improving the Platform (including in live streams, Break replays, archived Break history, and marketing materials). To the extent permitted by applicable law, you waive any moral rights, rights of publicity, or similar non-assignable rights in User Content as against GalaxyGrails.io.

Acceptable Chat Conduct

You are solely responsible for User Content you post. You agree not to post content that:

Is unlawful, harassing, threatening, abusive, defamatory, obscene, or hateful;
Infringes the intellectual property, privacy, publicity, or other rights of any person;
Contains spam, advertising, off-platform solicitations, referral links, or links to competing platforms;
Impersonates another user, a GalaxyGrails.io team member, or any other person;
Attempts to coordinate market manipulation, collusion, or Buyback timing schemes;
Contains malware, scripts, or other code intended to disrupt the Platform or other users; or
Discloses any other user's personal information without their consent.

No Obligation to Monitor; Discretionary Moderation

GalaxyGrails.io has the right, but no obligation, to monitor, screen, edit, or remove User Content. Any moderation actions GalaxyGrails.io takes — including profanity filtering, link filtering, automated screening of uploaded images, timeouts, mutes, bans, message deletion, or chat cooldowns — are discretionary and do not transform GalaxyGrails.io into a publisher or speaker of any User Content. By using the Platform, you acknowledge that User Content reflects the views of individual users and not of GalaxyGrails.io.

Retention of User Content

The visible live chat displays only recent messages, but messages you post are retained in an internal archive beyond that window, together with moderation logs, for fraud prevention, dispute resolution, product analytics, and legal compliance purposes. Deleting a message from the visible chat does not remove it from that archive. Retention of User Content is further described in our Privacy Policy.

Broadcasts and Relayed Chat

Where a host broadcasts a show to a third-party service such as YouTube, the broadcast may show the show's chat, including your username and the messages you post, as well as the pull queue and recent pulls. A show's chat may also display messages relayed from that third-party service, which are posted by users of that service, not by GalaxyGrails.io, and are subject to its terms.

No Employee Statements

Personnel and employees of GalaxyGrails.io are not authorized to make any statement, representation, or warranty contrary to these Terms. No statement made by any GalaxyGrails.io employee, contractor, agent, streamer, or representative — whether in chat, on social media, on a live stream, or otherwise — constitutes a representation, warranty, or modification of these Terms unless made in writing and signed by an authorized officer of GalaxyGrails.io LLC.

Feedback

Any suggestions, ideas, or feedback you provide regarding the Platform are non-confidential, and you assign to GalaxyGrails.io all rights, including intellectual property rights, in such feedback. GalaxyGrails.io may use it without obligation to you.

16. DMCA and Copyright Policy

If you believe content on GalaxyGrails.io infringes your copyright, send a notice to:

DMCA Agent
Email: [email protected]
Address: GalaxyGrails.io LLC, 16192 Coastal Highway, Lewes, DE, USA

Your notice must comply with the Digital Millennium Copyright Act (17 U.S.C. §512(c)(3)) requirements.

17. Disclaimers

The Platform and all content are provided "as is" and "as available."

We make no warranties—express or implied—regarding accuracy, uninterrupted access, market value, or that any Pull will yield profit. Item values are inherently subjective, subject to change, and may be volatile. Factors outside our control—including market sentiment, collector demand, or broader economic conditions—may cause values to change suddenly without notice. Estimated values displayed on the Platform represent point-in-time estimates only and may not reflect what an Item could achieve in any third-party marketplace.

Participation is for collecting and entertainment purposes only. Every Pull that is opened results in the allocation of a real, professionally graded trading card; a Pull purchase that is canceled before the Pull is opened is handled as described in Section 5. It is your responsibility to determine whether your use of the Platform is lawful in your jurisdiction. We reserve the right to restrict, suspend, or terminate access from any state, territory, or jurisdiction where the Platform's features may not be permitted under applicable law, including in response to changes in legislation or regulatory guidance.

No Legal, Financial, or Tax Advice. Nothing in these Terms or on the Platform constitutes legal, financial, or tax advice. Neither GalaxyGrails.io nor any of its Affiliates or staff has acted as your attorney, financial advisor, or tax advisor in connection with your use of the Platform. You are encouraged to consult your own advisors before participating.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES — INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT — ARE HEREBY DISCLAIMED AND EXCLUDED.

18. Limitation of Liability

18.1 Disclaimer of Indirect Damages

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GALAXYGRAILS.IO LLC, ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, OR AGENTS BE LIABLE TO YOU OR ANY OTHER PARTY, UNDER ANY CIRCUMSTANCES OR LEGAL OR EQUITABLE THEORY, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF DATA, LOSS OF MONEY, LOSS OF GOODWILL OR REPUTATION, LOST PROFITS, BUSINESS INTERRUPTION, COSTS OF DELAY, OTHER INTANGIBLE LOSSES, OR ANY INTRINSIC OR SENTIMENTAL VALUE OF AN ITEM, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY, BODILY INJURY, EMOTIONAL DISTRESS, DEATH, OR REAL OR PERSONAL PROPERTY DAMAGE — EVEN IF GALAXYGRAILS.IO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18.2 Aggregate Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF GALAXYGRAILS.IO LLC AND ITS AFFILIATES TO YOU OR ANY THIRD PARTY FOR WHOM YOU MAY BE ACTING, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM, FROM ALL CLAIMS IN THE AGGREGATE, SHALL NOT EXCEED:

WITH RESPECT TO A CLAIM ARISING FROM A SPECIFIC ITEM THAT HAS BEEN SOLD BY YOU THROUGH THE BUYBACK PROGRAM, THE NET BUYBACK PROCEEDS RECEIVED BY YOU FOR THAT ITEM; AND
WITH RESPECT TO ANY OTHER CLAIM, THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO GALAXYGRAILS.IO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIVE HUNDRED U.S. DOLLARS ($500).

THE LIMITATIONS IN THIS SECTION 18.2 DO NOT APPLY TO: (A) GALAXYGRAILS.IO'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD; OR (B) GALAXYGRAILS.IO'S OBLIGATION TO RETURN, TRANSFER, OR ACCOUNT FOR ITEMS HELD IN CUSTODIAL STORAGE ON YOUR BEHALF, FOR WHICH GALAXYGRAILS.IO'S AGGREGATE LIABILITY SHALL NOT EXCEED THE CARDLADDER VALUE OF THE AFFECTED ITEMS AT THE TIME OF THE LOSS.

18.3 Non-Waivable Rights

NOTHING IN THIS SECTION 18 LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18.4 Survival

This Section 18 survives termination of these Terms or of your Account.

18.5 Essential Bargain

The parties agree that the limitations in this Section 18 are an essential basis of the bargain between them, that the fees charged for the Platform reflect this allocation of risk, and that these limitations will apply even if any limited remedy is found to have failed of its essential purpose.

19. Indemnification

You agree to indemnify, hold harmless, and defend GalaxyGrails.io LLC, its Affiliates, and their respective directors, officers, and employees from all claims, costs, losses, damages, fees, fines, penalties, and other liabilities brought against any of the foregoing by any third party arising out of or relating to:

Your breach of these Terms, including any breach of representations and warranties;
Your violation of any law or regulation or of the rights of any third party;
Your User Content; or
Your gross negligence, willful misconduct, or fraud.

GalaxyGrails.io will have the right to select its own counsel and, subject to the following sentence, to control the defense or settlement of any claim. GalaxyGrails.io will provide you with prompt written notice of any claim for which it seeks indemnification and will not settle any claim in a manner that imposes any liability or obligation on you without your prior written consent, such consent not to be unreasonably withheld. This indemnification obligation survives the completion of any transaction and the termination of your Account for a period of three (3) years, except with respect to claims arising from your fraud or willful misconduct, which survive for the applicable statutory limitations period.

20. Arbitration and Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR RIGHTS.

By accepting these Terms, you and GalaxyGrails.io LLC agree to the terms and conditions of this dispute resolution process and arbitration agreement (the "Arbitration Agreement"). That means we are agreeing to resolve any and all disputes between us or claims and/or causes of action between us (each, a "Claim") through binding individual arbitration or small claims dispute procedures (unless you opt out), and are also agreeing to waive the right to a jury trial and to participate in any class action.

20.1 Scope; Federal Arbitration Act

EXCEPT AS DISCUSSED BELOW, ANY AND ALL CLAIMS OR DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS, THE PRIVACY POLICY, YOUR USE OF THE PLATFORM, OR YOUR RELATIONSHIP WITH GALAXYGRAILS.IO WILL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION OR IN SMALL CLAIMS COURT. The parties agree that this Arbitration Agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law, not state law, apply and govern the enforceability of this dispute resolution process. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. The arbitrator must follow this Arbitration Agreement and may award the same damages and injunctive relief as a court.

The arbitrator (and not any court) shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable.

20.2 Right to Opt Out

YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT BY EMAILING [email protected] WITH THE SUBJECT LINE "Opt-Out of Arbitration" WITHIN 30 DAYS AFTER THE DATE YOU FIRST BECOME BOUND BY THIS ARBITRATION AGREEMENT (THE "OPT OUT DEADLINE"). Your opt-out email must include: (i) your name; (ii) your address; (iii) your phone number; and (iv) a clear statement that you wish to opt out of this Arbitration Agreement. Any opt-out notice received after the Opt Out Deadline will not be valid. Opting out of this Arbitration Agreement has no effect on any other arbitration agreement you may currently have with us, and does not opt you out of any earlier version of this Arbitration Agreement.

20.3 Informal Resolution; Notice of Dispute

You and GalaxyGrails.io agree to try to resolve any Claim informally before filing a formal proceeding. Before filing a demand for arbitration or small claims action, you must first send GalaxyGrails.io, by email to [email protected] with the subject line "Notice of Dispute", a written Notice of Dispute (the "Notice"). The Notice must include:

(i) your name;
(ii) your contact information (email address, physical address, and phone number);
(iii) a summary of your Claim;
(iv) a detailed listing of the Pull purchase(s), Item(s), Buyback(s), or other transaction(s) at issue, including order numbers, Pack and Break IDs, pull IDs, and grading certification numbers where applicable; and
(v) a reasonably detailed calculation of your alleged damages.

You and GalaxyGrails.io agree to negotiate in good faith for at least 60 days after the Notice is received in an effort to resolve the Claim. You may not start a formal proceeding (arbitration or small claims) until this 60-day informal resolution period has expired. Compliance with this Section 20.3 is a mandatory condition precedent to any formal proceeding.

20.4 Formal Resolution

If a Claim is not resolved informally under Section 20.3, then either party may seek formal resolution by:

(a) filing a Demand for Arbitration with the American Arbitration Association ("AAA"), with a copy to the other party, under AAA's Consumer Arbitration Rules, Commercial Arbitration Rules, or Mass Arbitration Supplementary Rules, as applicable to the dispute (the "AAA Rules"); or (b) filing a claim in small claims court for any Claim within the jurisdictional limit of that court.

Where any of the AAA Rules conflict with the terms of this Arbitration Agreement, the terms of this Arbitration Agreement control. The Arbitration Agreement is retroactive in effect and applies to all Claims regardless of whether they accrued before or after the effective date of these Terms.

The arbitration will be conducted by a single arbitrator selected by the following procedure: (i) AAA will send the parties a list of five candidates; (ii) if the parties cannot agree on a candidate, each party may strike up to two candidates from the list and rank the remaining candidates by order of preference within 14 days; (iii) AAA will appoint as arbitrator the candidate with the highest combined ranking; and (iv) if appointment cannot be made under this procedure, AAA shall have discretion to appoint an arbitrator of its choosing.

The arbitrator may award any relief available in court, including injunctive or declaratory relief and attorneys' fees, but only on an individual basis as provided in Section 20.6.

20.5 Fees and Attorneys' Fees

GalaxyGrails.io will pay or reimburse all AAA filing, administration, and arbitrator fees in arbitrations that AAA determines are consumer arbitrations. In addition, for Claims under $75,000 as to which you provided a compliant Notice and negotiated in good faith under Section 20.3, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorneys' fees and costs.

However, if the arbitrator finds that either the substance of a Claim or the relief sought was frivolous or brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), then GalaxyGrails.io will not pay or reimburse the AAA filing, administration, and arbitrator fees (which will otherwise be governed by AAA Rules), will not pay your attorneys' fees and costs, and may seek an award of its legal fees or costs against you and/or your counsel. Except for Claims determined to be frivolous or brought for an improper purpose, GalaxyGrails.io agrees not to seek recovery of its attorneys' fees from you even where it might otherwise be permitted under applicable law.

20.6 Class Action Waiver; Public Injunctive Relief

YOU AND GALAXYGRAILS.IO AGREE THAT FOR ANY PROCEEDINGS, WHETHER BROUGHT IN ARBITRATION OR COURT, CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND IN THE NAME OF AN INDIVIDUAL PERSON OR ENTITY AND THAT CLAIMS MUST PROCEED ON A NON-CLASS AND NON-REPRESENTATIVE BASIS. THAT MEANS YOU AND GALAXYGRAILS.IO WAIVE THE RIGHT TO BRING A CLASS ACTION AND CANNOT ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR NON-REPRESENTATIVE MEMBER OF A CLASS. Furthermore, you and GalaxyGrails.io agree that neither party may pursue Claims in arbitration as a class or collective action, private attorney general action, or other representative action. The AAA Rules for Class Actions will not apply to our arbitration. If you opt out of this Arbitration Agreement as described in Section 20.2, this class action waiver will not apply to you. Neither you, nor any other individual, can be a class representative or class member in a class, consolidated, or representative proceeding without having complied with the opt-out requirements in Section 20.2.

For the avoidance of doubt, nothing contained in this Section 20.6 bars you from seeking public injunctive relief (such as under California's Consumer Legal Remedies Act and California's Unfair Competition Law, to the extent relief is available under those statutes) in the arbitration or bars the arbitrator from awarding such relief.

20.7 Batch Arbitration

To increase the efficiency of administration and resolution of arbitrations, you and GalaxyGrails.io agree that in the event there are twenty-five (25) or more individual arbitrations of a substantially similar nature filed against GalaxyGrails.io by or with the assistance of, or in a coordinated manner by, the same law firm, group of law firms, or organizations (collectively, "Claimant's Counsel"), within a reasonably proximate period of time, AAA's Mass Arbitration Supplementary Rules and the related Fee Schedule shall apply to those arbitrations, except as otherwise set forth below.

AAA shall: (i) administer the arbitrations in batches of 100 arbitrations per batch (or, if between 25 and 99 individual arbitrations are filed, a single batch of all those arbitrations, and, to the extent there are less than 100 arbitrations remaining after the batching described above, a final batch consisting of the remaining arbitrations); (ii) appoint one arbitrator for each batch; and (iii) provide for the resolution of each batch on a consolidated basis with one set of filing and administrative fees due per batch, one procedural calendar, one hearing (if any) in a place to be selected by Claimant's Counsel or, if Claimant's Counsel does not have a preference, by the arbitrator, and one final award, which will provide for any and all relief to which the arbitrator determines each individual party is entitled (the "Batch Arbitration Process").

The parties agree they will jointly select a single batch (the "First Batch") to proceed prior to the remaining batches (the "Remaining Batches"). In the event the parties cannot agree on the First Batch, AAA shall select the First Batch. The Remaining Batches shall remain stayed pending the resolution of the First Batch, and any applicable limitations periods (including statutes of limitations) for the Remaining Batches shall be tolled pending the resolution of the First Batch. After resolution of the First Batch, if the parties are unable to informally resolve the Remaining Batches, they shall participate in a global mediation session with a retired federal or state court judge to be jointly selected by counsel for the parties in an effort to resolve the Remaining Batches. GalaxyGrails.io shall pay the mediator's fee. If the parties cannot resolve the Remaining Batches after the global mediation session, AAA shall administer the Remaining Batches concurrently, to the extent possible.

The parties agree that arbitrations are of a "substantially similar nature" if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issue(s) and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration Process, the appointed Process Arbitrator (under AAA's Mass Arbitration Supplementary Rules) shall determine the applicability of the Batch Arbitration Process. This Batch Arbitration Process shall in no way be interpreted as authorizing a class, collective, or representative arbitration or action of any kind.

20.8 Small Claims Election

If a Claim could have been brought in small claims court (i.e., does not exceed the jurisdictional limit of that court), then either you or GalaxyGrails.io may elect to have the Claim heard in small claims court rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing.

20.9 Jury Trial Waiver

If a Claim proceeds in court rather than arbitration (including in small claims court), YOU AND GALAXYGRAILS.IO EACH STILL WAIVE ANY RIGHT TO A JURY TRIAL.

20.10 Severability

If any part of this Arbitration Agreement is held invalid and unenforceable, that part may be severed from the rest of the Arbitration Agreement, except that if Section 20.6 (Class Action Waiver) is held invalid and unenforceable as to a Claim seeking class-action or representative relief, then the entirety of this Arbitration Agreement (excluding Section 20.6) shall be deemed inapplicable to that Claim, which shall instead proceed in a court of competent jurisdiction in Wilmington, Delaware. You and GalaxyGrails.io agree that any ruling allowing any claimant to seek relief for other persons in a representative capacity would be contrary to the parties' intent and would require immediate judicial review.

21. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, labor disputes, government actions, pandemics, or third-party service failures. Payment obligations are not excused by force majeure.

22. Termination, Account Closure, and Data Erasure

Termination by GalaxyGrails.io

We may suspend or terminate your Account at any time, for any reason, including suspected fraud, legal compliance, or policy violations.

Upon termination, your right to use the Platform ceases immediately. Your Account Funds remain yours and are handled as described under Withdrawal Eligibility in Section 9. Because a terminated Account can no longer sign in, you may request payment of the amount then eligible for withdrawal to your linked Stripe account, and the return of any unspent deposited funds to your original payment method, by contacting [email protected]. Any funds still under the 72-hour deposit hold at the time of termination become eligible once the hold period expires. Unclaimed Account balances remaining 180 days after account termination may be treated as unclaimed property and handled in accordance with applicable state unclaimed property (escheatment) laws, following any owner-notification (due diligence) steps those laws require. See Section 9 (Dormant Balances; Unclaimed Property).

Voluntary Closure and Right to Erasure

You may request closure of your Account, and where applicable deletion of your personal information, at any time by emailing [email protected] with the subject line "Account Closure Request" or "Data Deletion Request." Before we can close your Account or process an erasure request, you must bring your Account Funds balance to zero (withdrawing your earned balance to your linked Stripe account and asking us to refund any unspent deposited funds, as described under Withdrawal Eligibility in Section 9), accept the Buyback or request a Vault Transfer of any Items remaining in vault custody under your Account, allow any in-flight Vault Transfer or withdrawal to complete, and resolve any pending disputes.

Once these prerequisites are complete, an authorized GalaxyGrails.io administrator will process the erasure, which removes or scrambles personal information associated with your Account (including name, email, username, password hash, profile picture, referral code, and identity-verification session identifiers) and revokes all active sessions. Certain records — including financial transactions, deposits, withdrawals, Buybacks, disputes, pull history, Vault Transfers, archived chat messages (retained with your username removed), chat moderation logs, and identity-verification results — are retained as required by tax, anti-money-laundering, payment-processor, and other legal obligations. For more information, please see our Privacy Policy and Account Management guide.

Deceased Account Holders

Your Account and login are personal to you and non-transferable, and no other person may log in to or operate your Account, including after your death. Your Account Funds balance and any Items held in the Vault under your Account remain your property and pass to your estate. Points and promotional credit have no cash value, are not property, and do not pass to your estate.

If an Account holder dies, an authorized representative of the estate may contact [email protected], and we may suspend the Account while the claim is handled. We will ask for reasonable proof of the death and of the representative's authority to act for the estate, accepting the forms of proof that applicable law provides for an estate of the size involved. Once a claim is verified, we will work with the representative to release the balance and to sell or transfer any Items. Balances left unclaimed may become subject to applicable state unclaimed property (escheatment) laws.

Business Cessation

In the event GalaxyGrails.io ceases operations or is unable to continue providing the Platform, we will make commercially reasonable efforts to provide at least 30 days' advance notice via email to all registered users. Following such notice, you will have a period of 90 days to:

Withdraw your earned Account Funds to your linked Stripe account;
Request the return of unspent deposited funds, as described under Withdrawal Eligibility in Section 9; and
Request a Vault Transfer of any Items held in the Vault under your Account (subject to completed KYC verification as described in Section 4).

Account Funds not withdrawn or returned within the 90-day period will be treated as unclaimed property and reported and remitted in accordance with applicable state unclaimed property (escheatment) laws; escheated funds remain claimable by you from the applicable state's unclaimed property program. Items not claimed within the 90-day period will remain in the Vault and will be handled in accordance with PSA's policies and applicable state unclaimed property (escheatment) laws. GalaxyGrails.io will cooperate reasonably with PSA to facilitate the transfer or return of unclaimed assets. This provision does not create any obligation for GalaxyGrails.io to continue operations and does not guarantee the availability of all Platform features during the wind-down period.

23. Updates to Terms

We may update or modify these Terms at any time. For material changes, we will use reasonable efforts to provide advance notice via email or a prominent notice on the Platform before the changes take effect. Non-material changes (such as corrections or clarifications) may take effect immediately. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree to an update, you must stop using the Platform before the effective date.

We may also, from time to time and at our sole discretion, modify, suspend, interrupt, or discontinue all or any portion of the Platform — including features, content, services, or availability — for maintenance, error correction, security, business, or any other reason, with or without notice and without liability to you. Updates to mobile applications may be downloaded and installed automatically and may reduce or remove features and functionality in prior versions.

24. Miscellaneous

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles.

Entire Agreement

These Terms and our Privacy Policy form the full agreement between you and GalaxyGrails.io and supersede any prior or contemporaneous understandings, representations, or agreements relating to the subject matter hereof.

Assignment; Heirs and Successors

You may not assign any of your rights or obligations under these Terms. GalaxyGrails.io may assign these Terms freely, including in connection with a merger, acquisition, sale of assets, or reorganization. These Terms are binding upon, and inure to the benefit of, your heirs, executors, administrators, beneficiaries, successors, and permitted assigns; provided that nothing in this sentence makes an Account transferable or usable by any other person — the rights of an estate are limited to those described in Section 22 (Deceased Account Holders).

No Waiver; Severability

Failure to enforce a provision is not a waiver. If any provision is held invalid or unenforceable, the remainder of these Terms will continue in full force.

Survival

The following provisions shall survive termination of these Terms or of your Account: Section 8 (Loyalty Program adjustments and forfeiture rules), Section 9 (Withdrawal Eligibility, Account Funds Limitations, Dormant Balances and Unclaimed Property, Errors and Adjustments, Taxes, IRS Reporting, Fees, Final Sales), Section 13 (Intellectual Property), Section 15 (User Content license, Feedback, No Employee Statements), Section 17 (Disclaimers), Section 18 (Limitation of Liability), Section 19 (Indemnification), Section 20 (Arbitration and Dispute Resolution), Section 22 (Termination, Account Closure, and Data Erasure), Section 24 (Miscellaneous), Section 27 (Referral Program clawback, independent-contractor, and tax provisions), and any other provisions that by their nature should survive.

Legal Relationship

Nothing in these Terms creates an employer/employee, joint venture, fiduciary, agency, or partnership relationship between you and GalaxyGrails.io or any of its Affiliates.

Inactivity

Accounts with no login activity for 24 consecutive months may be reviewed for closure. Before closing an inactive Account or treating any balance as unclaimed, we will attempt to contact you using the contact information on file. Any remaining eligible Account balance will be handled in accordance with applicable state unclaimed property (escheatment) laws, as described in Section 9 (Dormant Balances; Unclaimed Property); inactivity never causes your balance to be forfeited to GalaxyGrails.io.

Notices

You consent to receive all notices electronically. Notices from GalaxyGrails.io to you will be sent to the email address on file and are deemed received on the day of delivery by email. Notices from you to GalaxyGrails.io — including any Notice of Dispute or arbitration opt-out under Section 20 — must be sent to [email protected] (using the subject line required by the applicable Section, where one is specified) or to the mailing address listed in Section 25.

Apple and Google Application Stores

If you access the Platform through an application provided via Apple's App Store or Google Play, you acknowledge that Apple Inc. ("Apple") and Google LLC ("Google") and their respective subsidiaries are third-party beneficiaries of these Terms with respect to the applications. However, Apple and Google are not parties to these Terms and are not responsible for the provision or support of the applications. You acknowledge that Apple and Google are not responsible for addressing any claims by you or any third party relating to the applications or your possession or use of the applications, including: (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. You further acknowledge that in no event shall Apple or Google be responsible for the investigation, defense, settlement, or discharge of any third-party claim that the application infringes that third party's intellectual property rights.

Export Control; OFAC

Software and other materials available through the Platform may be subject to United States export control laws. You agree that you will not access or use the Platform: (i) from Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, or Luhansk regions of Ukraine, or any other country or territory subject to U.S. embargo or comprehensive sanctions; or (ii) if you are a person on the U.S. Treasury Department's List of Specially Designated Nationals and Blocked Persons (SDN List) or the U.S. Commerce Department's Denied Persons List. You represent and warrant that you are not so located or listed.

California Civil Code Section 1542 Waiver

With respect to any release granted in these Terms, you expressly waive the provisions and protections of California Civil Code Section 1542, which provides:

"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

You acknowledge that you have read and understand this waiver and the consequences of waiving Section 1542.

Notice for California Users (California Civil Code §1789.3)

Under California Civil Code §1789.3, California residents are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

25. Contact Information

Support & Legal: [email protected]
Mail: GalaxyGrails.io LLC, 16192 Coastal Highway, Lewes, DE, USA

For Notices of Dispute under Section 20.3, email [email protected] with the subject line "Notice of Dispute." For arbitration opt-outs under Section 20.2, email [email protected] with the subject line "Opt-Out of Arbitration."

26. Affiliation Disclaimer

GalaxyGrails.io is operated by GalaxyGrails.io LLC and is not affiliated with, sponsored by, or endorsed by Professional Sports Authenticator (PSA). While PSA provides vault custodial and transfer services to GalaxyGrails.io, this is a commercial service relationship and does not constitute affiliation, sponsorship, or endorsement. Card-imagery and third-party-IP disclaimers are addressed in Section 13.

27. Referral Program

GalaxyGrails.io may offer a referral program (also referred to as our affiliate program) that allows eligible users ("Referrers") to earn commissions or other rewards for referring new users or transactions to the Platform. Participation in the Referral Program is optional and subject to these Terms and any additional referral-specific terms, policies, or guidelines we publish (collectively, the "Referral Terms").

Any referral signup bonus, welcome bonus, or similar promotional benefit granted in connection with the Referral Program is promotional only and non-transferable. A referral signup bonus is granted as a Promotional Discount under Section 9; it has no cash value, is not withdrawable, and expires as described there. Withdrawal of Account Funds is governed by the Withdrawal Eligibility provisions of Section 9.

Commissions

Commissions, when confirmed, are credited to your Account Funds and are subject to the same identity-verification, hold, and withdrawal terms as other Account Funds (Section 9). Commissions are earned only on qualifying transactions as described on the Platform, and may be capped per referred user. Each commission is held as pending for a holding period (currently seven (7) days) before it is credited to your Account Funds. A pending commission is canceled if the purchase that earned it is canceled under Section 5 before the Pack was opened, is refunded as fraudulent, or becomes the subject of a chargeback or payment dispute. Commission rates, caps, holding periods, and eligibility rules are displayed on the Platform and may be modified prospectively. GalaxyGrails.io does not guarantee any level of referral earnings. Creating or using multiple accounts, or referring yourself, to generate commissions or bonuses is prohibited and may result in forfeiture of commissions and the actions described in Section 12.

Eligibility and Conduct

To participate as a Referrer, you must be at least 18 years old, comply with all applicable laws (including advertising, consumer protection, and tax laws), and follow all Referral Terms we provide. Referrers are independent contractors, not employees, partners, or agents of GalaxyGrails.io, and may not represent that they are authorized to bind GalaxyGrails.io in any way.

You agree that any promotional content, posts, or reviews you share in connection with the Referral Program will be truthful, not misleading, and will include any legally required disclosures of your relationship with GalaxyGrails.io (for example, clear statements that you may receive commissions from qualifying purchases), in accordance with the FTC Endorsement Guides and similar regulations.

Taxes

Referral commissions may constitute taxable income to you. You are solely responsible for any taxes on commissions you earn. Where required by law, GalaxyGrails.io may report commissions paid to you to applicable tax authorities (for example, on IRS Form 1099-NEC or 1099-MISC) and may require a completed Form W-9 or other taxpayer identification information before paying commissions. We may withhold or delay commissions pending receipt of required tax information.

We reserve the right, in our sole discretion, to approve, deny, or terminate your participation as a Referrer; to withhold or cancel commissions we reasonably believe are associated with fraud, abuse, policy violations, or chargebacks; to adjust or claw back commissions credited in error or in an incorrect amount, in accordance with Section 9 (Errors and Adjustments); and to modify or discontinue the Referral Program at any time, with or without notice.

1. Definitions​

2. Overview of the Platform​

3. Eligibility and Account​

4. Identity Verification (KYC)​

When Verification Is Required​

Verification Process​

Verification Decisions​

Biometric Privacy Notices​

Profile Picture Screening​

Data Handling​

5. Packs and Breaks​

Packs and Breaks Compared​

Break Formats​

Breaks That End Before Your Pull Is Opened​

Randomization and Fairness​

Estimated Values​

Buyer Protection​

Finality of Purchases​

Pricing Errors​

Live Streams and Real-Time Information​

6. Cards and Authenticity​

Vault Insurance​

7. Buyback Program​

Buyback Price​

Buyback Window and Price Lock​

Discretion and No Guarantee​

Finality​

8. Points and Monthly Leaderboard​

Earning​

Redemption​

No Cash Value; Non-Transferable​

Monthly Leaderboard​

Adjustments, Forfeiture, and Termination​

Tax Treatment​

9. Account Funds, Payments, and Withdrawals​

Account Funds Features​

Card Payments​

Saved Cards​

Promotional Discounts​

Deposit Limits​

Withdrawal Eligibility​

New Account Review​

Account Funds Limitations​

Dormant Balances; Unclaimed Property​

Deposit Hold Policy​

Errors and Adjustments​

Taxes​

IRS Reporting​

Fees​

Final Sales; No Refunds​

10. Storage and Vault Transfers​

Storage​

Vault Transfers​

Risk of Loss​

Vault Transfer Fees​

New Account Review​

11. Promotions and Giveaways​

12. Acceptable Use Policy​

Chargebacks, Disputes, and Forfeiture​

1. Right to Dispute​

2. Account and Item Hold​

3. Digital Goods and Custodial Allocation​

4. Transferred Items​

5. Dispute Resolution​

13. Intellectual Property​

Card Imagery and Third-Party Intellectual Property​

14. Third-Party Services​

15. User Content, Live Chat, and Feedback​

License​

Acceptable Chat Conduct​

No Obligation to Monitor; Discretionary Moderation​

Retention of User Content​

Broadcasts and Relayed Chat​

No Employee Statements​

Feedback​

16. DMCA and Copyright Policy​

17. Disclaimers​

18. Limitation of Liability​

18.1 Disclaimer of Indirect Damages​

18.2 Aggregate Cap​

1. Definitions

2. Overview of the Platform

3. Eligibility and Account

4. Identity Verification (KYC)

When Verification Is Required

Verification Process

Verification Decisions

Biometric Privacy Notices

Profile Picture Screening

Data Handling

5. Packs and Breaks

Packs and Breaks Compared

Break Formats

Breaks That End Before Your Pull Is Opened

Randomization and Fairness

Estimated Values

Buyer Protection

Finality of Purchases

Pricing Errors

Live Streams and Real-Time Information

6. Cards and Authenticity

Vault Insurance

7. Buyback Program

Buyback Price

Buyback Window and Price Lock

Discretion and No Guarantee

Finality

8. Points and Monthly Leaderboard

Earning

Redemption

No Cash Value; Non-Transferable

Monthly Leaderboard

Adjustments, Forfeiture, and Termination

Tax Treatment

9. Account Funds, Payments, and Withdrawals

Account Funds Features

Card Payments

Saved Cards

Promotional Discounts

Deposit Limits

Withdrawal Eligibility

New Account Review

Account Funds Limitations

Dormant Balances; Unclaimed Property

Deposit Hold Policy

Errors and Adjustments

Taxes

IRS Reporting

Fees

Final Sales; No Refunds

10. Storage and Vault Transfers

Storage

Vault Transfers

Risk of Loss

Vault Transfer Fees

New Account Review

11. Promotions and Giveaways

12. Acceptable Use Policy

Chargebacks, Disputes, and Forfeiture

1. Right to Dispute

2. Account and Item Hold

3. Digital Goods and Custodial Allocation

4. Transferred Items

5. Dispute Resolution

13. Intellectual Property

Card Imagery and Third-Party Intellectual Property

14. Third-Party Services

15. User Content, Live Chat, and Feedback

License

Acceptable Chat Conduct

No Obligation to Monitor; Discretionary Moderation

Retention of User Content

Broadcasts and Relayed Chat

No Employee Statements

Feedback

16. DMCA and Copyright Policy

17. Disclaimers

18. Limitation of Liability

18.1 Disclaimer of Indirect Damages

18.2 Aggregate Cap