Skip to main content

🔁 PSA Vault Transfers

Secured by PSA Vault Secured by PSA Vault

When you're ready to take ownership of a card, request a vault transfer from your account. Your card is transferred directly from GalaxyGrails.io's PSA Vault account to your own PSA Vault account — no physical shipping is involved. Every card on GalaxyGrails.io is Secured by PSA Vault, before and after transfer.

Before you transfer​

  • You must have completed identity verification (KYC) — this is required for every vault transfer request, not only your first. See KYC Process for details.
  • Cards can only be transferred to the PSA Vault email on your account. This is the email address you use for GalaxyGrails.io unless support has set a different one for you. If your PSA Vault account uses another address, contact support to change it before you transfer. If you don't already have a PSA Vault account, PSA will create one for you using that address.
  • You'll confirm that the email shown is the one on your PSA Vault account. Transfers to the wrong email can't be recalled, so double-check it.
  • You must accept PSA's and Collectors' terms (see the consent notice below) and consent to receive PSA Offers and other promotional or marketing communications from PSA. These checkboxes, together with the email confirmation above, are required to proceed.
  • You'll need to enter a two-factor code emailed to you to submit the request. See Account & Security.
  • Each transfer can include 1 to 50 cards.
  • The transfer fee is shown before you confirm.

Your agreement with PSA and Collectors​

By transferring your cards to your PSA Vault account, you agree that the PSA Vault will make an account in your name and also agree to the Collectors User Agreement and PSA Vault Terms of Service and acknowledge the Collectors Privacy Policy.

This is the same statement you accept when you submit a transfer request.

This agreement is directly between you and PSA/Collectors. GalaxyGrails.io is not a party to it and cannot vary its terms on your behalf.

How it works​

  1. You select the cards and submit the request. The cards are removed from your active GalaxyGrails.io inventory right away — not when the transfer completes. If the request is canceled or times out, they come back.
  2. You pay the transfer fee in the app. A payment sheet opens right away, the same one you use to buy a Pack or a Break. The fee comes out of your wallet balance, and if your balance doesn't cover it, a saved card is charged for the difference (see Fees). You have 24 hours to pay. Until you pay, you can cancel the transfer yourself. Unpaid transfers are automatically canceled after 24 hours and the cards return to your inventory.
  3. New accounts are reviewed first. If your account is new, a paid transfer shows as In Review while our team checks it before it starts. Transfers from established accounts start right after payment.
  4. GalaxyGrails.io initiates the vault-to-vault transfer within PSA's system — your card moves from GalaxyGrails.io's custodial account to your personal PSA Vault account.
  5. The card appears in your PSA Vault account, governed from that point by your agreement with PSA.

The card never leaves PSA's vault facility. No physical shipping, carriers, or delivery addresses are involved.

If vault transfers or card payments are paused on our side, your unpaid transfer is saved and won't be canceled while payments are paused. The 24-hour payment window starts over once payments are back.

You'll receive an email when payment is confirmed, if a transfer can't be completed after review or is canceled for non-payment, and when the transfer completes.

Transfer statuses​

Your transfer's page shows where it stands:

  • Pending Payment: waiting for you to pay the transfer fee.
  • In Review: paid, and being checked by our team before it starts (new accounts only).
  • Processing: your cards are being moved to your PSA Vault account.
  • Completed: every card is in your PSA Vault account.
  • Needs Attention: some cards need a manual check before they land in your vault. Our team resolves these, and no action is needed from you.
  • Rejected: the transfer wasn't completed after review. Your cards are back in your inventory.
  • Canceled: the transfer was canceled before payment. Your cards are back in your inventory.

Each card in the transfer shows its own progress too.

Risk of loss​

  • While in GalaxyGrails.io's custody: cards are covered by PSA's vault insurance. See Storage & Vault for details.
  • After transfer: once the card is transferred to your PSA Vault account, it is governed entirely by your own PSA Vault account terms. GalaxyGrails.io is no longer responsible for the card.

Fees​

A vault transfer carries a per-card transfer fee, paid from your wallet. There is no processing fee on the transfer itself.

  • Paid from your balance first. The fee comes out of your wallet balance.
  • A saved card covers any shortfall. If your balance doesn't cover the whole fee, the payment sheet charges a saved card for the difference. Cards charge at least $1.00, and anything extra stays in your wallet. The standard card processing fee applies to that card charge alone, not to the whole transfer fee.
  • Promotional credit doesn't count. Promotional credit can be spent on Packs and Breaks only, so it isn't applied to a transfer fee. See Account Funds.
  • You see everything before you pay. The payment sheet itemizes the transfer fee, what comes from your balance, and any card charge with its processing fee.

Current fee amounts are shown in the app and may change over time. There is no storage fee and no insurance fee.

Fee refunds​

  • Rejected transfers: if a transfer isn't completed after review, your cards return to your inventory and the full transfer fee is refunded to your wallet automatically.
  • Returned cards: if an individual card can't be transferred and is returned to your inventory, its per-card fee is refunded to your wallet automatically.

A refunded fee goes back to your wallet balance, where you can spend it on Packs, Breaks or another transfer. It doesn't count as earnings you can withdraw. A card processing fee paid on a card top-up for the transfer is not refunded.

PSA and Collectors terms​

By transferring your cards to your PSA Vault account, you agree that the PSA Vault will make an account in your name and also agree to the Collectors User Agreement and PSA Vault Terms of Service and acknowledge the Collectors Privacy Policy:

These are PSA's and Collectors' own terms and may be updated by them from time to time — please review them directly for current details. Once a card is in your PSA Vault account, your relationship with PSA governs it.

For the full legal terms covering vault transfers, see Section 10 of the Terms of Service.