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🆔 KYC / Identity Verification

GalaxyGrails.io is committed to maintaining a safe and compliant marketplace. Before making your first deposit on the Platform, you must complete a one-time identity verification (KYC) through Stripe Identity.

When verification is required​

  • Before your first deposit. Identity verification is required before you can deposit funds, purchase Packs, accept Buyback offers, or withdraw funds. Until verification is complete, deposit functionality is locked.
  • Validity. Once you are successfully verified, your verification is valid for approximately three (3) years. After that period, you may be required to re-verify in order to continue depositing or withdrawing.
  • Shipments. GalaxyGrails.io may, in its discretion, also require completed identity verification before fulfilling shipment requests.
  • Additional verification. We may require re-verification at any time if we reasonably suspect fraud, unauthorized account access, a change in account ownership, or as otherwise required for legal or regulatory compliance.

What you'll need​

Verification is conducted through Stripe Identity, a third-party service. During the process you may be asked to:

  • Provide your full legal name, date of birth, and address;
  • Upload a clear photo of a valid, government-issued photo ID (driver's license, state ID, or passport); and
  • Submit a live selfie for biometric comparison against your photo ID.

GalaxyGrails.io does not directly store copies of your identity documents or biometric data — this information is processed and retained by Stripe Identity under Stripe's privacy policy and Stripe Identity's data-handling practices.

Possible outcomes​

  • Approved. Once your identity is verified, you may use all financial features of the Platform (deposits, Pack purchases, Buyback, withdrawals, and shipments) subject to the Terms of Service.
  • Declined or Incomplete. If your verification is declined or cannot be completed, you will not be able to deposit funds, purchase Packs, accept Buybacks, or withdraw funds. You may re-attempt verification or contact [email protected] for assistance.
  • Fraudulent or Misrepresented Information. Submitting false, altered, or another person's identity documents is a violation of these Terms and may result in immediate account suspension or termination and referral to law enforcement.

Biometric privacy​

The live-selfie step involves collection of biometric identifiers and biometric information solely for the purpose of verifying your identity against your photo ID. Residents of Illinois (BIPA), Texas (CUBI), and Washington are given specific notice and consent rights — see Section 4 of the Terms of Service for the full biometric-privacy notices.

If you do not consent to the collection of biometric data, you may choose not to complete identity verification; in that case, you will be unable to deposit funds or use the financial features of the Platform.

Data deletion​

You may request deletion of your verification data by contacting [email protected] or by contacting Stripe directly at [email protected]. Deletion may be delayed or declined where retention is required by law.

For the full legal terms covering KYC, see Section 4 of the Terms of Service and our Privacy Policy.