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Account Management

We’re sorry to see you go! This guide explains how to permanently close your GalaxyGrails.io account.

Before You Close Your Account​

To ensure a smooth closure process, please complete the following steps first:

  • Complete Pending Withdrawals: If you’ve requested any cards to be shipped from your vault, please wait until those shipments are fully processed.
  • Withdraw Your Wallet Balance: Make sure your Galaxy Grails wallet balance has been fully withdrawn via Stripe.
  • Manage Your Collection: All cards in your vault must be either withdrawn for shipment or sold through the Galaxy Grails Buyback Program.

Your account must have a zero balance and no cards remaining in storage before closure.

Requesting Account Closure​

Once the steps above are complete:

  1. Compose an Email: Send a message from the same email address linked to your GalaxyGrails.io account.
  2. Send to Support: Address your request to [email protected] with the subject line “Account Closure Request.”

This ensures we can verify your identity and securely process your request.

A Note on Feedback​

We’re always working to improve the GalaxyGrails.io experience. If you’re comfortable sharing, we’d love to hear why you’re leaving or how we could serve you better in the future.

Thank you for being part of our community — we hope to see you again someday.

For any additional questions, feel free to contact us at [email protected].