Account Management
We’re sorry to see you go! This guide explains how to permanently close your GalaxyGrails.io account.
Before You Close Your Account
To ensure a smooth closure process, please complete the following steps first:
- Complete Pending Transfers: If you’ve requested any vault transfers, please wait until those transfers are fully processed. Some transfers are checked by our team first, which can add time.
- Clear Pending Withdrawals: Any withdrawal still in flight, including one waiting for our team's review, must settle before your account can be closed.
- Empty Your Account Balance: Withdraw what you have earned via Stripe (identity verification is required to withdraw). Money you added by card and have not spent can't be withdrawn. Ask us to refund it to the card you paid with instead. See Account Funds.
- Manage Your Collection: All cards in your vault must be either transferred to your PSA Vault account or sold through the Galaxy Grails Buyback Program while their buyback offer is still open. Once a card's offer has ended, transferring it is the way to take it with you.
Your account must have a zero balance, no cards remaining in storage, and no in-flight transfers or withdrawals before closure.
Requesting Account Closure
Once the steps above are complete:
- Compose an Email: Send a message from the same email address linked to your GalaxyGrails.io account.
- Send to Support: Address your request to [email protected] with the subject line “Account Closure Request.”
You can also reach us through the in-app support form. Either way, contacting us from your account email lets us verify your identity and securely process the request.
Acting on behalf of an account holder who has died? Email us with the subject line “Deceased Account Holder.” The balance and any cards in the vault belong to the estate, and we’ll tell you what we need — see Section 22 of the Terms of Service.
What Happens to Your Data
An authorized GalaxyGrails.io administrator processes the closure. We remove or scramble the identifying information attached to your account (your name, email address, username and past usernames, password, profile picture, referral code, PSA Vault email, and identity-verification session reference), delete every passkey, revoke all active sessions, and mark the account as closed. Your saved cards are switched off, so they can no longer be charged. If you host a channel, its public page is taken off the site as part of the closure.
Some records are kept, for legal, tax, and fraud-prevention reasons:
- Financial records: deposits, withdrawals, buybacks, refunds, disputes, and balance ledger entries (tax, AML, and payment-processor obligations). This includes the brand, last four digits, expiry date, and Stripe's reference for each card you saved (not the full card number, which only Stripe holds), and the record that you confirmed you were 18 or older and located in the U.S.
- Pull history: your pulls, and the Packs and Breaks they came from, which remain part of the public fairness record.
- Vault transfer records and chat moderation logs.
- Chat messages you posted. The message text itself is retained, but your username is removed from it.
Retained records keep a stable internal identifier so they can still be reconciled, but the personally-identifying fields are scrubbed. Identity-verification documents (your ID and selfie) are held by Stripe Identity rather than by us — to request their deletion, contact Stripe directly at [email protected].
For the full detail, see the Privacy Policy.
A Note on Feedback
We’re always working to improve the GalaxyGrails.io experience. If you’re comfortable sharing, we’d love to hear why you’re leaving or how we could serve you better in the future.
Thank you for being part of our community — we hope to see you again someday.
For any additional questions, feel free to contact us at [email protected].